application support analyst

Alta Genetics Inc.; Balzac; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading private company in Alberta is seeking a qualified candidate with a Master's degree and over 5 years of experience to provide user support, report on computer system performance, and deliver technical advice. The ideal candidate will possess excellent communication skills and a client-focused approach. The position requires managing incidents and maintaining a solutions log for technical issues.

Benefits

Dental plan

Health care plan

40 hours per week

Qualifications

• 5 years or more of relevant work experience.
• Ability to manage incidents and provide technical support.
• Knowledge of computer systems and networks.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Provide advice and training to users.

Skills

Client focus

Excellent oral communication

Excellent written communication

Organized

Education

Master's degree

Tools

JD Edwards

Job description

Education

• Master's degree

Asset languages

• Spanish; Castilian

Work setting

• Private company, corporation or industry

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Manage incidents

Supervision

• No supervision responsibility

Computer and technology knowledge

• JD Edwards

Work conditions and physical capabilities

• Tight deadlines
• Attention to detail

Personal suitability

• Client focus
• Excellent oral communication
• Excellent written communication
• Organized

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Experience

• 5 years or more

Health benefits

• Dental plan
• Health care plan
• Langue de travail : Anglais
• Heures de travail : 40 hours per week