Application Specialist

Rogers Sports & Media; Calgary; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading media organization is looking for an Application Specialist to join their Media IT team in Calgary. The successful candidate will be responsible for the administration and support of enterprise applications, ensuring reliability and security while partnering with business stakeholders. This role requires a Bachelor's degree in Computer Science and 1-3 years of IT/application support experience. The company offers competitive discounts, growth opportunities, and a commitment to diversity and inclusion.

Benefits

Discounts on services and tickets

Company matching contributions to charities

Career development programs

Employee assistance program

Fitness membership options

Qualifications

• 1-3 years in Helpdesk, IT/Application Support or Administration role.
• Basic SQL/Excel proficiency for data work; familiarity with JSON/CSV and ETL tooling.
• Solid understanding of access control, audit, and data protection practices.

Responsibilities

• Own daily operations for assigned applications (incidents, service requests, etc.).
• Provide L1/L2 support for software, including debugging and identifying root causes.
• Monitor availability, performance, and error rates; implement proactive monitoring.

Skills

Analytical thinking

Problem-solving

Customer service

Communication

Stakeholder management

Education

Bachelor’s degree in Computer Science, IT, or a related field

Tools

M365

SNOW

Jira

Linux/Unix

Windows Server

SQL

Excel

Salesforce

Job description

Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.

Application Specialist

Please note we are open to candidates being based in either Toronto, Montreal, or Calgary.

Who We're Looking For

Rogers is seeking a talented Application Specialist to join our Media IT team. You will be responsible for the administration, support, and optimization of enterprise applications. This role partners closely with Media business stakeholders, IT, and vendors to ensure applications are reliable, secure, and aligned to business outcomes. You will advise our business partners on how best to leverage IT capabilities and identify opportunities to grow the business through innovative and effective use of technology. You’ll own day‑to‑day configuration, user support, change management, and continuous improvement across the application portfolio.

What You'll Do

• Administration & Support – Own daily operations for assigned applications (incidents, service requests, user provisioning, access reviews, license management).
• Provide L1/L2 support for software, including debugging and identifying root causes of application errors.
• Monitoring & Reliability – Track availability, performance, and error rates; implement proactive monitoring and alerts.
• Configuration & Maintenance – Configure platform settings, workflows, permissions/roles, integrations, and connectors; monitor jobs and logs.
• Release & Change Management – Coordinate releases, regression testing, UAT, and deployment documentation. Maintain runbooks and SOPs.
• Vendor & Stakeholder Management – Liaise with vendors for escalations and roadmap alignment; collaborate with business owners on requirements, prioritization, and adoption. Work with PM, Development Teams, BSA, Architect & other stakeholders to deliver projects successfully.
• Security & Compliance – Enforce access controls, data protection standards, and audit readiness.
• Continuous Improvement – Identify optimization opportunities, streamline workflows, and reduce manual effort through automation.
• Knowledge & Training – Create and maintain knowledge articles; deliver training and tips to end users and super users.

What You Bring

• Bachelor’s degree in Computer Science, IT, or a related field.
• 1–3 years in Helpdesk, IT/Application Support or Administration role.
• Experience across adjacent enterprise apps (e.g., M365, SNOW, Jira).
• Basic proficiency in Linux/Unix, Windows Server, and monitoring tools.
• Basic SQL/Excel proficiency for data work; familiarity with JSON/CSV and ETL tooling.
• Strong analytical thinking, problem‑solving, and customer service skills.
• Solid understanding of access control, audit, and data protection practices.
• Excellent communication, stakeholder management, and documentation skills.
• Salesforce experience is a plus.

What's in it for you?

• Discounts – Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Company matching contributions to charities you support.

Growth & Development Opportunities

• Self‑driven career development programs (e.g., MyPath program).
• Rogers First priority in applying to internal roles of interest.

Wellness Programs

• Homewood employee & family assistance program.
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions.
• Low or no‑cost fitness membership with access to virtual classes.

Our commitment to the environment and diversity

• Work for an organization committed to environmental protection.
• Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

Background Check

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Job Details

Schedule: Full time
Shift: Variable
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Background Check(s) Required: Canadian Criminal Record Check

Posting Category/Function: Technology & Information Technology

Requisition ID: 331651

To support career growth, collaboration, and high‑performing teams, all Corporate Employees are expected to work onsite. We believe that in‑person connection strengthens our culture and drives industry‑leading performance.

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.