Application Engineer

Panasonic North America; Cambridge; On-site; CAD 79,000 - 133,000; Full time

Job summary

A leading engineering firm in Canada is seeking an experienced engineer to provide technical support for refrigeration systems, with responsibilities including specification development, CAD work verification, and collaboration with sales teams. Candidates must have a BS in Engineering and a minimum of 4 years of experience in supermarket application or design. Knowledge in AutoCAD and strong communication skills in both English and French are preferred. The role offers a competitive salary ranging from $58,001 to $96,669 based on experience and qualifications.

Qualifications

• Minimum 4 years of direct experience in supermarket application or design.
• Ability to converse with sales personnel, engineers, and customers, including speaking French conversationally.

Responsibilities

• Develop specifications with customers while understanding revenue impact.
• Make engineering recommendations to sales for supermarket customers.
• Check CAD work and collaborate with sales and engineering groups.
• Assist field and customer service personnel with equipment application questions.
• Provide process improvement ideas to enhance customer service.

Skills

Presentation of technical information

Knowledge of commercial refrigeration systems

Strong computer skills

Excellent verbal and written communication in English and French

Education

BS in Engineering

Tools

AutoCAD

Excel

Word

PowerPoint

Job description

Overview

Provide engineering, estimating and planning services for refrigeration systems, Port‑A‑Pak, Econo‑Pak, coil products, cases and panel products to the branch or distributors, including sales, service, construction, manufacturing and engineering departments to service customers’ needs. To provide accurate refrigeration legends to the Sales/Order Entry Department. Provide additional training for new engineers in the areas of Application Engineering.

Fournir des services d’ingénierie, d’estimation et de planification pour les systèmes de réfrigération, Port‑A‑Pak, Econo‑Pak, les produits de serpentins, les vitrines et les panneaux aux succursales ou distributeurs, incluant les départements des ventes, du service, de la construction, de la fabrication et de l’ingénierie, afin de répondre aux besoins des clients. Fournir des légendes de réfrigération exactes au département des ventes/entrée de commandes. Offrir une formation supplémentaire aux nouveaux ingénieurs dans le domaine de l’ingénierie d’application.

Responsibilities

• Ability to sit with customer and develop specifications while understanding the impact to Revenue and GP. Has advanced level of understanding for refrigeration systems and components including parallel racks and protocol. Ability to interpret customer specifications and make recommendations for improvements.
• Make recommendations to the sales department on innovative engineering approaches and advantages of various types of products for our supermarket customers.
• Understand the CAD functions and capable of checking CAD work to find errors and make recommendations for improvement.
• Work with sales, customers, drafters, and consulting engineering groups to ensure proper system layouts and design of commercial refrigeration systems.
• First point of engineering contact to assist field and customer service personnel in answering equipment application questions and resolve external customer issues with no management intervention.
• Remain current with existing and emerging technologies in the industry.
• Provide process improvement ideas to enhance our level of customer service and better our department.
• Expert in quoting, can train others in the use of the standard AE quoting tools, and serves as a mentor to new application engineers as well as help other departments better understand our designs.

Responsabilités principales

• Capacité de s’asseoir avec le client pour développer les spécifications tout en comprenant l’impact sur les revenus et la marge brute. Possède une compréhension avancée des systèmes et composantes de réfrigération, incluant les systèmes parallèles et protocoles. Capacité d’interpréter les spécifications du client et de recommander des améliorations.
• Formuler des recommandations au département des ventes concernant des approches d'ingénierie novatrices et les avantages de divers types de produits pour nos clients du secteur des supermarchés.
• Bonne compréhension des fonctions CAD et capacité de vérifier le travail CAD afin de détecter des erreurs et proposer des améliorations.
• Travailler avec les ventes, les clients, les dessinateurs et les firmes de génie‑conseil afin d’assurer la bonne disposition et conception des systèmes de réfrigération commerciale.
• Servir de premier point de contact en ingénierie pour aider le personnel de terrain et du service à répondre aux questions liées à l’application de l’équipement et résoudre les problèmes des clients externes sans intervention de la direction.
• Se tenir à jour sur les technologies actuelles et émergentes dans l’industrie.
• Proposer des idées d’amélioration de processus afin d’élever notre niveau de service à la clientèle et d’améliorer notre département.
• Expert en estimation; capable de former d’autres personnes à l’utilisation des outils standards de devis AE, et agir comme mentor pour les nouveaux ingénieurs d’application ainsi que soutenir les autres départements dans la compréhension de nos conceptions.

Qualifications

• BS in Engineering with minimum 4 years direct experience (Supermarket application or design)
• BS in Engineering with minimum 4 years direct experience (Supermarket application or design)
• Additional Requirements:
  • Ability to clearly present technical information to customers internal and external
  • Extensive knowledge of commercial refrigeration systems preferred
  • Strong computer skills, including Excel, Word, PowerPoint and some working knowledge of AutoCAD systems
  • Excellent verbal and written communication skills with the ability to converse with sales personnel, engineers/architects, vendors, trade representatives and customers – including speaking French conversationally

Salary

The salary or hourly range of $58,001 – $96,669 is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

Diversity, Equity & Inclusion

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

ADA Policy

Hussmann Corporation has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.