Analyst, HR Shared Services

Definity Financial Corporation; Waterloo; On-site; CAD 50,000 - 93,000; Full time

Job summary

A leading Canadian insurance firm is seeking an Analyst for HR Shared Services to provide operational support and service across the employee lifecycle. Position responsibilities include managing inquiries, executing HR transactions, and improving processes. Ideal candidates have 2-3 years in HR, strong communication skills, and a relevant educational background. Join a collaborative, hybrid work environment that values inclusion and diversity.

Benefits

Hybrid work schedule

Company share ownership program

Pension and savings programs

Paid volunteer days

Educational resources and tuition assistance

Wellness and recognition programs

Discounts on products and services

Qualifications

• 2–3 years of experience in a similar HR role.
• Experience with leave of absence administration is preferred.
• Proficiency in French is an asset.

Responsibilities

• Provide support and counsel to employees and leaders on HR processes.
• Manage short-term disability cases with confidentiality.
• Execute HR transactions in the HCM system, ensuring data integrity.

Skills

Highly organized

Strong communicator

Detail-oriented

Problem-solving

Customer focused

Education

Post-secondary education in Human Resources or Business

Tools

Oracle Cloud HCM

Job description

Overview

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We embrace a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Role

As an Analyst, HR Shared Services, you’ll be a key contributor to delivering seamless HR operational support and outstanding service to employees and leaders across Definity. You’ll be part of a dynamic team that serves as the first point of contact for HR inquiries, offering guidance and efficient resolution across the full employee lifecycle—from onboarding to offboarding, including retirement, job changes, leaves of absence, payroll, and more.

You’ll also play a vital role in maintaining the accuracy and integrity of our HCM system data and processes, ensuring a smooth and consistent employee experience.

Responsibilities

• Provide support and counsel to employees and leaders on HR processes
• Respond to HR inquiries, researching and collaborating with subject matter experts when needed.
• Manage short-term disability cases with confidentiality and care, in partnership with third-party providers.
• Execute HR transactions in the HCM system, ensuring data integrity across employee lifecycle events, talent acquisition, learning and development, recognition, and separations.
• Support the rollout and ongoing administration of HR programs and initiatives.
• Provide guidance on employment policies and practices and contribute to their continuous improvement.
• Identify opportunities to enhance processes and positively impact the employee experience.
• Monitor service metrics and take proactive steps to optimize service delivery.
• Maintain clear and up-to-date documentation for key HR processes and standard operating procedures.
• Participate in HR projects aligned with organizational and personal development goals.

Qualifications

Who You Are

• Highly organized, self-driven, and customer focused.
• A strong communicator with excellent interpersonal skills and a commitment to confidentiality.
• Detail-oriented and adaptable to shifting priorities.
• Passionate about identifying and actioning process improvements enabling exceptional service.
• Skilled at problem-solving and implementing practical solutions.
• Comfortable managing multiple tasks and deadlines in a fast-paced environment.

What do you bring to the role?

• 2–3 years of experience in a similar HR role.
• Post-secondary education in Human Resources or Business.
• Familiarity with Oracle Cloud HCM or similar systems.
• Experience with leave of absence administration is preferred
• Exposure to employee relations is an asset.
• Proficiency in French is an asset.
• CHRP/CHRL designation completed or in progress preferred

Salary range is $50,200 - $92,500

Benefits & Additional Information

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail] .

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid