Airport Operations Manager - Vancouver

Air New Zealand; Richmond; On-site; CAD 85,000 - 115,000; Full time

Job summary

A leading airline company is seeking an Airport Operations Manager for its Vancouver operation. This role involves managing daily operations, enhancing customer satisfaction, and leading teams to meet performance standards. The ideal candidate will have extensive airport operations experience and strong leadership skills. The position offers various benefits, including exclusive flight deals and professional growth opportunities. Applications close on 18 August 2025.

Benefits

Exclusive flight deals

Opportunities for growth

Hotel discounts

Health cover add-ons

Qualifications

• 35 years of broad-based airport operations experience.
• Proven ability to lead teams and manage complex operational environments.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead daily airport operations to meet On Time Performance (OTP) and service targets.
• Analyse operational metrics to identify trends and drive improvements.
• Champion safety by ensuring risks are identified, reported and managed.

Skills

Airport operations experience

Leadership skills

Communication skills

Stakeholder management

Analytical thinking

Education

Tertiary qualification in a business-related field

Job description

Overview

Kia ora! Air New Zealand is committed to being globally competitive in the aviation industry and exceeding customer expectations. Our operational and front-line customer leadership roles are critical to the success of the Air New Zealand business. We are looking for an Airport Operations Manager for our Vancouver Operation. Working closely with third-party contractors and the wider Air New Zealand operational teams, you will manage daily operational issues and mitigate impacts from customer operational or business events, with a passion and disciplined approach for continuous improvement. You will be driven and focused to identify and implement customer experience improvements, operational efficiencies, and to champion customer and operational excellence to meet and exceed performance standards and business targets.

Responsibilities

• Lead daily airport operations to meet On Time Performance (OTP) and service targets in a safe and sustainable way
• Analyse operational metrics to identify trends and drive improvements in resource allocation and equipment use
• Champion safety by ensuring risks are identified, reported and managed and that all staff are appropriately trained
• Implement solutions to enhance operational efficiency, productivity and customer satisfaction
• Build strong relationships with key stakeholders including ground handlers, airline operations, and customer care teams
• Develop planning strategies to optimise resource utilisation and minimise disruption from unforeseen events

Qualifications

• 35 years of broad-based airport operations experience
• Tertiary qualification in a business-related field or significant airport experience
• Proven ability to lead teams and manage complex operational environments
• Strong stakeholder management and communication skills
• A flexible and resilient mindset

What’s in it for you

At Air New Zealand we believe in taking care of our people. Some of the benefits you could enjoy include:

• Exclusive flight deals for you and your whnau across our global network
• Opportunities to lead and grow in a high-impact future-focused role
• Smart tools and data at your fingertips to support bold thinking and better decisions
• Work with purpose - what you do every day will help ensure our operations are safer, smarter and more sustainable
• Heaps of perks from hotel discounts to health cover add-ons

To take the next step in your leadership career please apply online via our careers page with your CV and cover letter. Do not send your application via email. You must be able to work legally and permanently in Canada.

Applications close on 18 August 2025.

Additional Information

At Air New Zealand we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We celebrate the differences and diversity of thought our people bring to their roles.

Whia te pae tawhiti kia tata. Ko te pae tata whakamaua kia tina. Seek to bring distant horizons closer. Once near seize them and make them your reality.

Employment Type: Full-time