AI Implementation Specialist — Driving Client Value

Botpress, Inc.; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading AI start-up in Canada is seeking an Implementation Specialist to manage client relationships and oversee implementation journeys. You will serve as the primary contact during onboarding, develop platform expertise, and support clients in maximizing their use of the product. The ideal candidate should have 3-5 years of experience in customer success or consulting roles. This position offers a dynamic work environment with comprehensive benefits and a talented team.

Benefits

4 weeks of vacation

Paid sick and parental leave

Comprehensive health, dental, and vision insurance

Funding for education and skills improvement

Fully-stocked fridge and cupboard

Vibrant office community

Qualifications

• 3-5+ years of experience in implementation management, customer success, or client-facing consulting within a software or SaaS environment.
• Comfortable learning technical platforms deeply.
• Proactive, client-first approach with a bias for action.

Responsibilities

• Lead scoping and discovery calls with clients to understand business goals.
• Serve as the primary point of contact for assigned clients.
• Conduct regular strategy calls with clients to review performance.

Skills

Implementation management

Customer success

Client-facing consulting

Strong communication

Organized and detail-oriented

Technical curiosity

Tools

HubSpot

CRM systems

Job description

A leading AI start-up in Canada is seeking an Implementation Specialist to manage client relationships and oversee implementation journeys. You will serve as the primary contact during onboarding, develop platform expertise, and support clients in maximizing their use of the product. The ideal candidate should have 3-5 years of experience in customer success or consulting roles. This position offers a dynamic work environment with comprehensive benefits and a talented team.