Agricultural Customer Service Representative

Parrish & Heimbecker, Limited; Denfield; On-site; CAD 40,000 - 55,000; Full time

Job summary

A Canadian agricultural company is seeking a Customer Service Representative for their New-Life Mills division in Denfield, ON. The successful candidate will manage automated feeding programs, ensure customer satisfaction, and collaborate closely with production and logistics teams. Required qualifications include an Ontario Secondary School Diploma and strong computer skills. This role offers various benefits including tuition reimbursement and health care programs.

Benefits

Learning and Development Programs

Dental, Vision, and Extended Health Care

Tuition Reimbursement

Employee Assistance Program

Paid Time Off

RRSP Matching

Wellness Program

Company Events

Qualifications

• High school diploma is required along with strong typing skills.
• Proficient in using Microsoft Office applications.
• Strong attention to detail and data accuracy.

Responsibilities

• Manage automated feeding programs and standing orders.
• Address customer needs and ensure effective communication.
• Maintain customer and feed inventory records.

Skills

Strong Computer and Typing Skills

Proficient and accurate with data and details

Ability to work with various personalities

Education

Ontario Secondary School Diploma (OSSD)

Post-secondary in office administration, supply chain, or agribusiness

Tools

Microsoft Office

Microsoft Excel

Microsoft Word

Job description

Customer Service Representative

Parrish & Heimbecker

Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Customer Service Representative for our New-Life Mills division based in Denfield, ON.

P&H New Life Mills

New-Life Mills is a Canadian-owned manufacturer of livestock nutrition since 1964. With five production facilities and a dedicated team of experts in species management, nutrition and production, our commitment to the best possible inputs, feed, and services for broiler chickens, eggs, turkey, beef, dairy, and swine, is the driving force behind our success.

Company-owned farms facilitate responsible nutrition and species management research, and a strict quality assurance/quality control program supports our FeedAssure certification. We believe that what we put into the feed helps livestock get more out of the feed – proven nutrition for a more profitable performing animal.

Benefits

• Learning and Development Programs
• Dental, Vision, and Extended Health Care
• Tuition Reimbursement
• Employee Assistance Program
• Paid Time Off
• RRSP Matching
• Wellness Program
• Company Events

Your Role

As the Customer Service Representative, the successful candidate will be responsible for providing our customers with a seamless experience while working within our central order desk and in collaboration with production and logistics to capitalize on internal efficiencies.

Day to Day

• Primary responsibility management automated feeding programs and standing orders, apply for veterinary prescriptions, coordinate with sales rep and production staff
• Collaborate with colleagues to cover customer service needs of all accounts
• Add new customer information to files, including shipping location, special instructions, flock identification records
• Record feed inventory records as reported by delivery personnel in Aeros Live Animal Management software
• Address needs of customer and effectively communicate to parties involved.
• Complete office filing including customer invoice, batching and order history, historical records maintenance
• Support of Feed Assure and Health & Safety Program as required

Required Qualifications

• Attained Ontario Secondary School Diploma (OSSD)
• Strong Computer and Typing Skills, especially Office, Excel, Word
• Proficient and accurate with data and details
• Ability to work with various personalities, while working towards a common goal

Preferred Qualifications

• Post-secondary in office administration, supply chain, or agribusiness.
• Agricultural background

Work and grow with a family-owned company. Join our team with Purpose & History! P&H’s roots go back over 110 years. We have always been a Canadian, family-owned and managed agri-business that understands the qualities and conditions needed for meaningful growth. Our corporate culture values family values; honesty and integrity with a focus on listening and continuous learning. Like family, we support our staff to always do better.

With over 70 locations spanning from coast to coast, and trade links around the globe, P&H is growth-oriented, diversified and vertically integrated with operations spanning across grain merchandising, flour milling, crop input distribution and animal feed production.

To apply and learn more visit us at www.pandhcareers.com

We thank all applicants, but only those selected for an interview will be contacted.

P&H is committed to building a skilled and diverse workforce that is reflective of Canadian society. As a result, Parrish & Heimbecker, Limited is an equal opportunity employer and is in compliance with the Employment Equity Act. We welcome applications from women, aboriginal people, people with disabilities and members of visible minorities. Accommodations in relation to the job selection process are available upon request.