Agent, Asset Protection (Toronto, Canada)

ABERCROMBIE AND FITCH; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global retail company in Toronto is seeking an Asset Protection professional to oversee security procedures and execute loss prevention strategies across multiple stores. The role requires strong communication and decision-making skills, along with a preferred 4-year degree and relevant retail experience. Benefits include flexible work arrangements and a comprehensive bonus program.

Benefits

Incentive bonus program

401(K) savings plan with company match

Medical, dental and vision insurance

Qualifications

• 1-2 years of experience in Asset Protection or retail setting.
• Ability to work nights, evenings and weekends.
• Must pass a comprehensive background check.

Responsibilities

• Execute Asset Protection initiatives in assigned stores.
• Conduct surveillance to deter theft according to policy.
• Maintain relationships with mall security and law enforcement.

Skills

Strong communication

Interpersonal skills

Decision making

Education

4-year degree preferred

Job description

Overview

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials, with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, and operates over 750 stores across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. Our Home Office fosters a diverse and inclusive culture and we are looking for leaders, visionaries, and creatives who are willing to roll up their sleeves and write the next chapter in our brand's legacy.

This position will be based out of Toronto Eaton Centre.

Responsibilities

• Responsible for the execution of Asset Protection initiatives in assigned locations (2-6 stores), as well as the implementation of shortage reduction programs in high shrink locations.
• Provide in-person and remote support to local store management to meet strategic asset protection objectives.
• Effectively leverage business and sales performance as a means for shortage reduction.
• Complete AP and Physical Security Audits on a routine basis.
• Perform operational audits of store districts focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance, and customer service.
• Routine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers.
• Participate in store associate training regarding approved Asset Protection procedures and workshops.
• Commit to the highest degree of professionalism, integrity and customer service.
• Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company policies.
• Execute weekly external operations within the assigned market and support other external market initiatives when applicable.
• Participate in coordinated blitz efforts alongside ORC, peer retailers, and other AP Team Members (may require overnight travel).
• Initiate and support investigations related to Organized Retail Crime while partnering with immediate supervisor, Zone ORC Investigator, and local law enforcement.
• Prepare case reports covering investigation and case details.
• Maintain effective relationships with store leaders, peer retailers, mall security and local law enforcement partners.
• Represent the company in court proceedings related to external cases.
• Initiate investigations related to internal loss, determine sources, and communicate effectively to supervisor.
• Routine assessment of store operations, pre-shrink indicators, and safety compliance measures through operational audits.
• Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.

Qualifications

• 4-year degree preferred.
• 1-2 or more years of experience in the Asset Protection field or relevant experience in a retail setting.
• Strong communication and interpersonal skills.
• Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines.
• Ability to work nights, evenings and weekends appropriate to retail business needs.
• Must pass a comprehensive background investigation.
• Must have a reliable means of transportation.
• Must fulfill physical requirements including standing and walking.

About Abercrombie & Fitch Co.

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, with over 750 stores across North America, Europe, Asia and the Middle East, and e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

Benefits

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off and one paid volunteer day per year
• Work from anywhere (Mondays and Fridays are work-from-anywhere days for most roles and six work-from-anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discounts on all brands
• Opportunities for career advancement, promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who celebrate you for being you

Equal Opportunity

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER