Administrative Support III

Alberta Health Services; Town of Westlock; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare organization in Canada seeks a Registration, Switchboard, & Patient Information Clerk. This role involves patient registration, switchboard operations, and managing health records. The ideal candidate should have at least Grade 12 education, a Medical Terminology Certificate, and be proficient in Microsoft Office. Strong communication skills and keyboard proficiency are essential. This position plays a key role in patient interaction and financial duties, ensuring smooth operation of administrative tasks.

Qualifications

• Completion of Grade 12 or equivalent.
• Working knowledge of Microsoft Outlook, Word and Excel.
• Medical Terminology Certificate or equivalent.
• Fluent in written and spoken English language.
• Accurate and proficient keyboarding skills of a minimum of 40 wpm required.

Responsibilities

• Responsibility for Patient Registration, Switchboard, Finance, and Health Record functions.
• Collect and verify patient's demographic information.
• Provide reception services and operate the switchboard.
• Monitor security cameras if applicable and take appropriate actions.
• Perform financial duties such as receiving payments on accounts.

Skills

Communication

Administrative skills

Keyboarding skills

Education

Completion of Grade 12 or equivalent

Medical Terminology Certificate or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Your Opportunity

Reporting to the Health Information Management Supervisor, the Registration, Switchboard, & Patient Information (RSPI) Clerk is responsible for Patient Registration, Switchboard, Finance, and Health Record functions. The RSPI Clerk maintains the integrity of the health record through retrieving, preparing, scanning paper records to the Electronic Clinical Information System and auditing scanned records. The position responds to telephone requests for access and disclosure in accordance with department, zone and legislative requirements.

Interviewing and registration of patients utilizing health care information system (Connect Care) to include the collection/verification of patient's demographic information as well as validating insurance, financial information, and other necessary forms. This process includes reception, application of identification wristbands on patients, providing wayfinding, creating unique life time identifiers for non-residents of Alberta and other clerical duties to support the registration process.

Provides reception services, operating the switchboard and directing calls or taking messages as appropriate, opening and closing the office, wayfinding, greeting clients and families. Monitors security cameras if applicable and code phones/alerts as required in the site. Provides information to internal and external care providers on request. Performs financial duties such as receiving payments on accounts, providing safekeeping, and where applicable assisting residents with trust accounts.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Required Qualifications

• Completion of Grade 12 or equivalent.
• Working knowledge of Microsoft Outlook, Word and Excel.
• Medical Terminology Certificate or equivalent (testing will be conducted).
• Fluent in written and spoken English language.
• Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted).

Preferred Qualifications

• MOA, Unit Clerk Course or equivalent.
• Experience in Patient Registration, Financial Records, and/or Telecommunication.