Administrative Support/Accounts Receivable

Rentokil Initial; Fredericton; On-site; CAD 41,000 - 42,000; Full time

Job summary

A leading pest control service in Fredericton is seeking an experienced Administrative Support/Accounts Receivable professional for an onsite position. The successful candidate will handle collections duties, data entry, and scheduling activities. With a strong emphasis on customer service, applicants should have excellent communication skills and a solid understanding of Microsoft Office applications. This role offers competitive salary and comprehensive health benefits.

Benefits

Company paid holidays, vacation and sick time

Excellent health benefits

Employee Assistance Program

Retirement savings plan

Tuition reimbursement benefits and scholarship programs

Qualifications

• 2-4 years of professional admin and collection experience preferred.
• Very accurate data entry skills required.
• Strong computer skills including proficiency in Microsoft Office.

Responsibilities

• Conduct high volume outbound calls for collections.
• Perform data entry of contracts and maintain customer accounts.
• Schedule and coordinate with technicians as needed.

Skills

Outbound calls

Data entry

Customer service

Communication skills

Attention to detail

Microsoft Office

Google Suite

Education

High school diploma or GED

Post-secondary education in a related area

Tools

CRM software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking an experienced Administrative Support/Accounts Receivable to be a part of our fast-paced team. This an onsite position based out of our Fredericton office.

Address: 121 Gibson St. Fredericton, NB E3A 4E1

Salary: $41,000 - 42,000 annually

The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

Collections Duties:

· Conducts a high volume of outbound calls to customers regarding the collection of past due and/or delinquent accounts

· Distribute monthly statements to customer via email and mail

· Aids customers with payment processing including daily cheque deposits, credit card processing and EFT payments

· Present collections efforts and results during one-on-one meetings with direct manager and during group meetings with teammates and management team.

· Tracks statistics on success of outbound collection calls.

Admin Duties:

· Data entry of new contracts, job sales, and product sales into our CRM software

· Upload and file copies of contracts for new customers

· Customer account maintenance. Contact updates, changes to billing, PO’s, etc.

· Daily and consolidated month end invoicing

· Process and apply credit memos as required.

· Ensure accuracy in our invoice process, ensuring all relevant data is correct

Scheduling duties:

· Interact with customers as necessary to ensure a world class service experience.

· Capable of following written and verbal directions

· Be highly organized with strong attention to details.

· Respond to immediate issues within the course of a work shift

· Review and adjust routesand appointmentsas needed in response to customer requests and colleague availability.

· Communicate one on one with technicians to adjust assignments, add/remove locations, or reassign technicians to additional routes to assist peers and/or customers.

· High school diploma or GED – required

· Post-secondary education in a related area of study - preferred

· 2-4 years of professional admin and collection experience - preferred

· Demonstrated proficiency with Microsoft Word, Excel and Power-Point

· Have knowledge of Google Suite, especially Google Drive and associated programs frequently used at Rentokil-Terminix North America

· Very accurate data entry skills

· Strong computer skills including Microsoft Office products

· Excellent interpersonal and communication skills

· Able to exercise tact and diplomacy when dealing with others

· Must be reliable, punctual and professional & have strong eye for detail

· Excellent proof reading abilities

What is in it for you?

• Company paid holidays, vacation and sick time.
• Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
• Employee Assistance Program that offers services such as free counselling services and other benefits
• Retirement Savings plan with highly-competitive company-matching contributions of 3.5%.
• Employee Discounts
• Fantastic Tuition Reimbursement benefits & Scholarship Programs

AI technology will be used in selecting candidates for interviews. Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.