Administrative Services Manager

Lifemark; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A healthcare services company is looking for an Administrative Services Manager to lead the Out of Network (OON) Administrative Team. The individual will manage onboarding processes, provide support for service delivery, and lead a team of coordinators. Candidates should have administrative experience, excellent communication skills, and a strong customer service background. The role offers competitive salary and comprehensive benefits, promoting an inclusive work environment.

Benefits

Competitive salary

Comprehensive health and dental benefits

Ongoing learning and development opportunities

Diverse and inclusive workplace

Qualifications

• At least one (1)+ year of experience in an administrative role.
• Excellent customer service skills and telephone etiquette.
• Strong organizational skills with the ability to prioritize and multitask.

Responsibilities

• Manage a small team of Administrative Coordinators.
• Support service delivery and respond to inquiries.
• Onboard OON providers onto the Lifemark IT system.

Skills

Customer Service

Organizational Skills

Communication Skills

Proficiency in MS Office

Bilingual (French/English)

Education

Post-secondary certificate or diploma in Business Administration

Tools

MS Office

MS Teams

SharePoint

Job description

Administrative Services Manager OON – PCVRS - Lifemark Health Group

Location: Remote

As the Administrative Services Manager for the Out of Network (OON) Administrative Team, you will oversee onboarding external users to Lifemark IT systems. This role is a vital part of Lifemark’s Rehabilitation Services and Vocational Assistance Program (RSVP), delivered on behalf of Veterans Affairs Canada. The Administrative Manager for OON is passionate about developing a motivated, diverse, and engaged team of Administrative Coordinators.

Primary Responsibilities

• Manage a small team of Administrative Coordinators supporting our Out of Network (OON) providers.
• Support service delivery by acting as a central contact for OON providers regarding work for Participants.
• Respond to email inquiries and telephone calls with excellent customer service.
• Onboard OON providers onto the Lifemark IT system for claims processing.
• Follow-up on invoice inquiries.
• Track and update data spreadsheets daily.
• Provide administrative support as needed.
• Provide leadership and foster a sense of belonging within your team.
• Build and train your team to meet work demands, supporting and mentoring new members.
• Generate weekly reports based on team tracking.
• Participate in meetings with other Team Managers.
• Manage complaints and escalations effectively.

What You Bring

• Post-secondary certificate or diploma in Business Administration, Medical Office Administration, or a related field.
• At least one (1)+ year of experience in an administrative role.
• Excellent customer service skills and telephone etiquette.
• Strong organizational skills with the ability to prioritize and multitask.
• Excellent verbal and written communication skills.
• Proficiency in MS Office, MS Teams, and SharePoint.
• Bilingual in French and English is an asset.
• Employment is conditional on obtaining federal security clearance – Reliability Status.

What We Offer

• Competitive salary.
• Comprehensive and flexible health and dental benefits.
• Ongoing learning and development opportunities.
• A diverse and inclusive workplace with high employee engagement and teamwork.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Lifemark promotes equal employment opportunities for all applicants, including those self-identifying as Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for all candidates participating in the recruitment process. Please email us at [e-mail].

Visit and apply today! Visit www.lifemark.ca/careers