Administrative Coordinator - Pointe-Claire

Randstad Canada; Dollard-des-Ormeaux; On-site; CAD 40,000 - 45,000; Full time

Job summary

A leading staffing agency in Quebec is seeking an Administrative Coordinator to join their dynamic team. The role involves order processing, client inquiries, and sales support. The ideal candidate will have strong customer service skills, be fluent in both French and English, and possess excellent organizational abilities. This position offers a competitive salary along with benefits such as medical and dental insurance after probation and paid time off for personal occasions.

Benefits

Competitive salary

Yearly bonus based on performance

Medical and dental after 3 months

2 weeks vacation after one year

Paid day off for birthday

Qualifications

• Respond to an average of 30–50 calls/emails per day.
• 3–5 years of experience in customer service.
• Comfortable working in databases.

Responsibilities

• Enter orders in the database and create customer profiles.
• Follow up on client requests and complaints.
• Coordinate with marketing and shipping for materials.

Skills

Customer service

Organizational skills

Office skills

Computer knowledge (Word, Excel & Outlook)

Interpersonal skills

Fluency in French and English

Education

Cegep or equivalent work experience

Job description

Job Title

Administrative Coordinator / Customer Service / Order Entry

Location

Pointe-Claire

Overview

Are you looking to join a dynamic team for an industry that specializes in the distribution of healthy natural products? Our client promotes a quality healthy life. If you have exceptional customer service experience and strong organizational skills, this may be the job for you.

Advantages

• Permanent full-time position
• Monday–Friday 8:30 am to 5:00 pm, 2 paid 15-minute breaks and 1 hour lunch (not paid)
• Salary: 40,000–45,000$
• 1K yearly bonus depending on performance
• Medical and dental after 3 months’ probation
• 2 weeks vacation after one complete year of employment
• Birthday (paid day off)

Responsibilities

1. Order Processing
   • Enter orders in the database (orders received by telephone, email, fax, EDI and retailer warehouses)
   • Create new customer profiles in the database
   • Invoicing for certain distributors
   • Back-up in programming specials in the ERP system: ensure monthly specials and correct pricing are applied
   • Upsell to clients ordering by phone and promote monthly specials
   • Daily filing and year-end filing (archiving)
2. Client Inquiries
   • Receive and follow up on client requests and complaints
   • Credit request follow ups
   • Track shipments and retrieve proofs of delivery
3. Sales Support
   • Follow-up on Territory Managers’ requests for car stock
   • Coordinate with Marketing and Shipping to ensure timely mailing of marketing material and car stock orders
4. Consumer Inquiries
   • Answer product inquiries by email/telephone
   • Advise Quality Control of consumer issues when applicable
   • Guide consumers through the A. Vogel website / online ordering
   • Mail information, coupons and/or samples to consumers
5. Participation
   • Special projects / client events / trade shows
   • Responsible for reception area / conference room / kitchen
6. Telephone System
   • Maintain main reception message system

Qualifications

• Cegep or equivalent work experience
• Office skills with capacity to respond to an average of 30–50 calls/emails per day
• Computer knowledge (Word, Excel & Outlook) and comfortable working in databases
• 3–5 years of experience in customer service
• Good interpersonal skills, organized, team player
• Filing (minimal lifting of boxes)
• Fluent in French and English – written, spoken and comprehension

Summary

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We support equity, diversity and inclusion in the workplace and encourage candidates from all backgrounds to apply. If you require accommodation during the interview process, please identify your needs by emailing [e-mail].