Administrative Associate - Clinic

Intello Technologies Inc.; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A technology firm in Montreal is seeking an Administrative Associate to deliver exceptional customer service. You will greet clients, manage appointments, and assist with administrative tasks. Candidates must be fluent in English and French and have customer service experience. This role offers a competitive salary and benefits, with a focus on teamwork and an innovative environment.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Career growth and learning opportunities

Qualifications

• Completed high school diploma.
• Minimum of one year of customer service experience required.
• Fluency in spoken and written English and French is essential.

Responsibilities

• Greeting clients in a professional and friendly manner.
• Answering internal phone calls.
• Confirming, modifying, or canceling appointments.

Skills

Customer service experience

Fluency in English and French

Attention to detail

Politeness and courtesy

Ability to multitask

Reliability

Education

High school diploma

Tools

MS Office (Outlook, Excel, Word)

Job description

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Location: 600 De Maisonneuve Boulevard West, Montreal H3A 3J2 (100% on-site)
Status: Permanent, full-time (37.5 hours/week)
Schedule: Monday to Friday (must be available for a variable schedule between 7:30 AM and 8:00 PM, depending on operational needs)

Be part of an innovative team using cutting-edge technology!

Join our team

Our clinic team members are dynamic, passionate, and always ready to deliver the best client experience. They genuinely enjoy interacting with patients.

Here’s the impact you’ll have and what we’ll accomplish together

The Administrative Associate will be responsible for performing a variety of administrative tasks, delivering outstanding customer service to high-profile executive patients, and working as a team to meet departmental goals.

Your responsibilities will include:

• Greeting clients in a professional and friendly manner
• Answering internal phone calls
• Balancing and closing the cash register at the end of the day
• Confirming, modifying, or canceling appointments
• Working closely with the coordinator to ensure smooth daily operations
• Responding to client inquiries and minimizing wait times between appointments
• Responsible for opening and/or closing the clinic reception
• Responding to incoming patient emails
• Assisting with end-of-month reconciliation
• Helping maintain the appearance, supply, and cleanliness of the patient refreshment area as needed
• Providing backup for various administrative roles when required
• Performing any other related tasks

Qualifications

You have:

• Completed high school diploma
• Minimum of one year of customer service experience required
• Fluency in spoken and written English and French is essential
• Basic knowledge of MS Office (Outlook, Excel, Word)
• Attention to detail and accuracy
• Knowledge of medical terminology (an asset)
• Politeness and courtesy
• Efficiency and discretion
• Respect for confidentiality
• Reliability and punctuality
• Good stress and priority management skills
• Ability to multitask

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $19-$29

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.