Administrative Assistant - Travel Consultant

Symphony Vacation; Eastern Ontario; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A boutique travel agency in Kingston is seeking an entry-level position to manage travel bookings and deliver outstanding customer service. Candidates should have hands-on experience with TravelWorks and a passion for travel. This full-time role offers hybrid work flexibility, competitive compensation, and growth opportunities within the company.

Benefits

Travel perks

Flexible working hours

Industry training opportunities

Qualifications

• Hands-on experience with TravelWorks (minimum 1 year).
• Strong knowledge of travel industry suppliers, systems, and processes.
• Excellent communication and customer service skills.

Responsibilities

• Use TravelWorks software to manage bookings and client files.
• Provide excellent customer service through various communication channels.
• Research and book travel experiences including flights and tours.

Skills

Customer service

Communication

Detail-oriented

Organizational skills

Travel industry knowledge

Time management

Education

Willingness to obtain TICO certification

Tools

TravelWorks

Job description

Overview

Symphony Vacation is a boutique travel agency based in Kingston, Ontario, specializing in cruises, all-inclusive vacations, group travel, and personalized itineraries. As a new and growing business, we pride ourselves on delivering exceptional service, personalized care, and unforgettable travel experiences for our clients.

Responsibilities

• Use TravelWorks software to manage bookings, invoicing, payments, and client files.
• Provide excellent customer service through in-person, phone, and email communication.
• Research, plan, and book travel experiences including cruises, flights, tours, and vacation packages.
• Maintain client relationships and provide after-travel support.
• Stay up to date with travel trends, promotions, and supplier offerings.
• Support the growth of Symphony Vacation by contributing ideas and assisting in marketing efforts.

Qualifications

• Hands-on experience with TravelWorks (minimum 1 year).
• Strong knowledge of travel industry suppliers, systems, and processes.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational and time-management abilities.
• Passion for travel and helping others plan memorable experiences.
• TICO certification (or willingness to obtain).

What We Offer

• Flexible part-time or full-time position (depending on candidate).
• Competitive compensation + commission opportunities.
• A supportive, entrepreneurial work environment in a growing travel agency.
• Opportunity to grow with the company and help shape its future.
• Travel perks and industry training opportunities.

Location

Kingston, Ontario (hybrid: office + remote flexibility)

How to Apply

Send your resume and a brief cover letter highlighting your TravelWorks experience and passion for travel to [[e-mail]].

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management
• Operations

Industries

• Travel Arrangements