administrative assistant - office

Across Border Visa Inc.; Northwestern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A support organization in Thunder Bay seeks an individual to establish policies and provide comprehensive support services for newcomers and refugees. The ideal candidate will demonstrate excellent communication skills, strong organizational abilities, and a commitment to fostering a welcoming environment. This permanent position offers a 40-hour work week with a focus on client service and teamwork.

Qualifications

• 1+ years of experience in a related role required.
• Ability to maintain and manage digital databases.
• Experience in customer service is essential.

Responsibilities

• Establish and implement policies and procedures.
• Schedule and confirm appointments.
• Provide customer service and maintain a digital database.

Skills

Excellent oral communication

Excellent written communication

Organized

Client focus

Reliability

Accountability

Dependability

Education

Secondary (high) school graduation certificate

Job description

Education

• Secondary (high) school graduation certificate

Tasks

• Establish and implement policies and procedures
• Schedule and confirm appointments
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Order office supplies and maintain inventory
• Arrange travel, related itineraries and make reservations
• Greet people and direct them to contacts or service areas
• Set up and maintain manual and computerized information filing systems
• Provide customer service
• Maintain and manage digital database

Personal suitability

• Excellent oral communication
• Excellent written communication
• Organized
• Client focus
• Reliability
• Accountability
• Dependability

Experience

• 1 year to less than 2 years

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and / or refugees (for example : housing, transportation, storage, childcare, winter clothing, etc.)
• Supports newcomers and / or refugees with foreign credential recognition

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Employment details

• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 40 hours per week