Administrative Assistant II

University Health Network; Ontario; On-site; Full time

Job summary

A leading healthcare organization in Ontario is seeking an Administrative Assistant II to provide essential support to program services. This role requires strong communication and organizational skills, along with a background in administrative functions. The successful candidate will manage patient appointments, coordinate staffing, and ensure compliance with safety policies, all while contributing to a diverse and inclusive workplace. Competitive compensation and benefits are offered, including professional development opportunities.

Benefits

Competitive compensation packages

Membership in the Healthcare of Ontario Pension Plan (HOOPP)

Accessible transit options and shuttle service

Flexible work environment

Opportunities for professional development and advancement

Additional perks and discounts

Qualifications

• At least 3 years of relevant administrative experience.
• Proficiency in computer, database, and spreadsheet software.

Responsibilities

• Provide administrative support to the Program Services Manager.
• Communicate effectively with patients and staff.
• Coordinate staffing and scheduling.

Skills

Communication

Organizational

Customer Service

Education

Post-secondary secretarial arts diploma

Completion of Grade XII

Tools

Microsoft Office

Job description

Wage range or Salary:

$23.28 - $29.10 per hour, commensurate with experience and consistent with UHN compensation policy.

Status:

Permanent Full-time

Shifts:

Monday to Friday

About UHN:

The University Health Network (UHN), where "above all else the needs of patients come first," includes Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, and the Michener Institute of Education. UHN is a leader in patient care, research, and education, with a diverse workforce of over 16,000 employees, 1,200 physicians, 8,000+ students, and many volunteers. UHN is committed to transforming lives and communities through excellence in care, discovery, and learning.

Position Overview:

The Administrative Assistant II provides administrative support to the Program Services Manager and unit teams, exercising judgment and independence. Responsibilities include effective communication with clients and stakeholders, staffing coordination, scheduling patient appointments and transportation, payroll processing, expense monitoring, data entry, report preparation, and maintaining confidential files. The role also involves organizing meetings, recording minutes, and ensuring compliance with patient safety policies.

Key Duties:

• Communicating effectively with patients, families, staff, and external care providers
• Answering phones and responding to inquiries
• Preparing nursing schedules and coordinating staffing
• Admitting, transferring, and discharging patients in the Electronic Patient Record
• Inputting preadmission data and managing patient charts

Qualifications:

• Completion of Grade XII or recognized equivalent
• Post-secondary secretarial arts diploma
• At least 3 years of relevant administrative experience
• Proficiency in computer, database, and spreadsheet software; experience with Microsoft Office preferred
• Ability to work under pressure, multi-task, and manage priorities
• Excellent organizational, interpersonal, communication, and customer service skills
• Knowledge of healthcare practices and medical terminology an asset
• Ability to maintain confidentiality and use good judgment

Benefits of Joining UHN:

• Competitive compensation packages
• Membership in the Healthcare of Ontario Pension Plan (HOOPP)
• Accessible transit options and shuttle service
• Flexible work environment
• Opportunities for professional development and advancement
• Additional perks and discounts

Applicants must have completed their probationary period and have a satisfactory employment record. Vaccination is required unless exempted for medical reasons. UHN is committed to diversity, accessibility, and inclusion. Accommodation requests can be made at any recruitment stage. Only shortlisted candidates will be contacted.