Overview
Under general supervision, performs assignments of intermediate complexity as it relates to depth of analysis, use of independent judgement, and a sound knowledge of procedures, rules, acts, and regulations. Performs duties involving a range of clerical tasks associated within a specific function (e.g., answering phone calls, responding to emails, records management).
Responsibilities
- Coordinates all incoming and outgoing phone calls and email correspondence daily and triages and sends on to IPG staff as relevant and appropriate.
- Reviews data for completeness and accuracy. Receives, classifies, reconciles, consolidates, and/or summarizes documents and information.
- Maintains record of documents processed and controls to assure completion. Maintains filing system in accordance with government records management policy.
- Compiles regular and special reports, following established formats and procedures. Prepares ad hoc reports from computer systems (e.g. SAP or manually).
- Collates and/or extracts data and produces routine reports, schedules, summaries and letters to clients/customers/members of the work group.
- Deals with clients/suppliers on the telephone to exchange information and/or clarify facts. Receives and processes payments while maintaining and ensuring the accuracy of departmental inventory.
- Performs data entry.
- Provides clerical and/or reception support as needed.
- May provide technical guidance and/or assist in the initial training of junior clerks.
- May perform other related duties as assigned.
- In addition to the knowledge, skills and abilities outlined in the job description, this job may include other, assignment-specific requirements (ex: French language, driver’s license, membership in an employment equity group or security screening, etc.).