administrative assistant

Best Value Inn & Suites; Central Ontario; On-site; CAD 35,000 - 45,000; Full time

Job summary

Un hôtel réputé recherche un coordonnateur des opérations pour clarté dans la circulation de l'information et l'assistance aux clients. Les candidats doivent avoir au moins 1 an d'expérience dans le secteur hôtelier et être capables de travailler de manière autonome. Ce rôle comprend la gestion des contrats et le service à la clientèle. Une excellente communication est essentielle.

Qualifications

• Expérience de 1 à moins de 2 ans dans un environnement hôtelier.
• Capacité à travailler de manière autonome et sous pression.

Responsibilities

• Assister à la consultation du personnel et aux procédures de grief.
• Évaluer les opérations quotidiennes.
• Gérer les contrats et répondre aux demandes téléphoniques.
• Fournir un service à la clientèle et traiter les départs des clients.

Skills

Communication orale excellente

Communication écrite excellente

Compétences interpersonnelles efficaces

Orientation client

Organisation

Education

Certificat de graduation de l'école secondaire

Job description

Overview

• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 to 40 hours per week
• Education : Secondary (high) school graduation certificate
• Expérience : 1 year to less than 2 years
• Work setting : Willing to relocate
• Work setting : Hotel, motel, resort
• Work setting : Rural area

Responsibilities

• Assist with staff consultation and grievance procedures
• Coordinate the flow of information within the team
• Evaluate daily operations
• Open and distribute mail and other materials
• Record and prepare minutes of meetings, seminars and conferences
• Schedule and confirm appointments
• Manage contracts
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Organize staff consultation and grievance procedures
• Arrange travel, related itineraries and make reservations
• Greet people and direct them to contacts or service areas
• Set up and maintain manual and computerized information filing systems
• Provide customer service
• Provide information on hotel facilities and services
• Process guests' departures, calculate charges and receive payments
• Clerical duties (i.e. faxing, filing, photocopying)
• Follow emergency and safety procedures
• Assist clients / guests with special needs

Work conditions and physical capabilities

• Ability to work independently
• Work under pressure
• Work with minimal supervision

Personal suitability

• Excellent oral communication
• Excellent written communication
• Organized
• Client focus
• Efficient interpersonal skills

Experience

• 1 year to less than 2 years

Support for persons with disabilities

• Provides physical accessibility accommodations (for example : ramps, elevators, etc.)

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and / or refugees (for example : housing, transportation, storage, childcare, winter clothing, etc.)
• Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Offers mentorship, coaching and / or networking opportunities for Indigenous workers