Admin - Administrative Assistant - Advanced

Mindlance; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A financial services company in Toronto is seeking an Administrator for the Cheque Processing Team. The ideal candidate will have strong experience in the financial services industry, accuracy in transaction processing, and proficiency in MS Office with Excel macros. Responsibilities include ensuring timely acceptance and processing of instructions, maintaining desk operating procedures, and supporting team performance. This role emphasizes communication and teamwork in a fast-paced environment.

Qualifications

• Strong working knowledge in the financial services industry.
• Experience with transaction processing in a fast-paced environment.
• Proficient in MS Office, particularly Excel macros.

Responsibilities

• Ensure timely acceptance and processing of instructions.
• Review and update desk operating procedures.
• Investigate and respond to processing queries.
• Cross-train team members on tasks.

Skills

Strong working knowledge/experience in the financial services industry

Accuracy in processing transactions

Proficiency in MS Office with Excel macros

Issue escalation and resolution skills

Effective communication with stakeholders

Team player with excellent interpersonal skills

Solid organizational and time management skills

Detail-oriented

Job description

Administrator -Cheque Processing Team

Toronto, ON (Onsite)

12 + Months

Daily Responsibilities

• Ensure timely and accurate acceptance, validation and preparation of instructions such as, but not limited to cheque issues, cheque deposits, stop payments, issue foreign drafts, stale dated cheques
• Create, review and, where needed, update desk operating procedures and identify and resolve reoccurring problems to ensure corrective actions and proper procedures are put in place
• Ensure compliance with all policies and procedures currently in place, and identify any gaps in processes that might increase risk and highlight to management for remediation
• Ensure second level review is completed on identified processes within the team and issues or potential problems are immediately escalated to management for resolution
• Investigate and respond to queries relating to the processing of instructions
• Cross train on all tasks within CPT
• Share knowledge with team members to assist in the resolution of more complex problems
• Contribute to the success of the department by supporting and assisting other team members in meeting daily deliverables
• Validate instructions against CPT processes and procedures and identify instructions that fall out of normal scope for escalation

Must have Skills

• Strong working knowledge/experience in the financial services industry
• Accuracy in processing transactions and meeting deadlines in a fast-paced environment
• Proficiency in MS Office including experience using Excel macros
• Issues escalation and resolution skills
• Ability to communicate effectively with stakeholders.
• Must be a team player with excellent interpersonal skills
• Solid organizational and time management skills
• Detailed oriented

Nice to have skills

• Retail banking experience
• Workable knowledge of Trust, PPS, ICE, RBC Express, SIPS, BESS, OnDemand and White Label IRIS

Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process