Acting Lead Supervisor I

Tapestry; Burnaby; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global fashion house is seeking a Lead Supervisor to oversee sales and operational tasks at their Burnaby location. Responsibilities include team development, managing sales strategies, and ensuring operational excellence in a retail environment. Candidates should have 1-3 years of experience in retail, preferably luxury, and possess strong interpersonal skills. The role offers a pay range of $19.75 to $23.75 per hour.

Benefits

Health benefits (medical, dental, vision)

401(k) plan

Paid time off for wellness and vacations

Qualifications

• 1-3 years of retail experience, preferably in luxury retail.
• Basic computer skills and ability to work at a fast pace.
• Ability to lift up to 50 pounds as needed.

Responsibilities

• Understand organizational objectives and make decisions in partnership with management.
• Develop and motivate the sales team to meet goals.
• Manage daily operational tasks according to company standards.

Skills

Customer Focus

Drive for Results

Creativity

Interpersonal Savvy

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

iPad/laptop

Mobile POS

Job description

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Lead Supervisor — Responsibilities

• SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
• Enforces sales strategies, initiatives and growth across all categories, and works with leadership to flex store strategies and personal selling techniques to contribute to store and financial results.
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
• Productivity Management: holds sales team accountable for personal sales; maximizes clienteling strategy in partnership with store leadership.
• Builds credibility and trust with team and customers — serves as a personal fashion advisor to deliver business results.
• Represents Coach as a brand ambassador in the local market to drive brand loyalty and business (e.g., charity events, mall initiatives).
• Reads customer and team cues to tailor approach; resolves issues in a solution-oriented and forward-thinking manner with appropriate escalation.
• Develops product knowledge and stays aware of current collections; recruits as appropriate to support business needs.
• Coaches, develops and motivates the team to meet goals, delegates, and encourages growth; welcomes feedback and sets short and long-term personal metrics.
• Regularly provides feedback to others, coaching performance to a higher standard.

Lead Supervisor — Operations

• Manages daily operational tasks according to Coach standards and adapts to business needs.
• Demonstrates strong business acumen; maintains calm and professional demeanor; communicates with supervisors regularly.
• Maintains interior and exterior upkeep of the store in partnership with corporate offices.
• Understands and uses retail systems and reporting tools to inform decisions; adheres to Coach retail policies and procedures, including POS and operations.
• Leverages tools and technology to support clienteling and selling efforts; collaborates with leadership to improve productive functions and meet daily tasks without compromising service.
• Flexes store strategies with leadership to achieve goals.

Competencies required: Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on The Fly, Perseverance, Dealing with Ambiguity, Strategic Agility, Building Effective Teams, Managerial Courage.

Qualifications and Requirements

• Experience: 1-3 years of retail experience (cashier/stock/sales, preferably in luxury retail).
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkie usage, ability to read price and product release sheets.
• Physical: Ability to work at a fast pace; able to communicate effectively; able to maneuver the sales floor, shelves, and stock room; capable of climbing, bending, kneeling; able to lift up to 25 pounds regularly and up to 50 pounds as needed for shipments/transfers.
• Schedule: Ability to meet scheduling and availability expectations, including flexible hours, nights, weekends and holidays with high retail traffic.

Pay Range: $19.75- $23.75

Our Competencies

• Courage: Provides direct, actionable feedback and addresses people issues quickly and directly when necessary.
• Creativity: Generates new, unique ideas and connections; valued in brainstorming settings.
• Customer Focus: Is dedicated to meeting customer expectations and building trust and respect.
• Dealing with Ambiguity: Adapts to change and handles uncertainty effectively.
• Drive for Results: Consistently optimized for results and performance.
• Interpersonal Savvy: Builds rapport and handles tensions with tact.
• Learning on the Fly: Learns quickly and adapts to new problems.

People Manager Competencies

• Strategic Agility: Sees ahead, anticipates trends, and crafts strategic plans.
• Developing Direct Reports: Provides development opportunities and constructive feedback; supports growth.
• Building Effective Teams: Fosters teamwork, morale, and shared success.

Coach is an equal opportunity and affirmative action employer; all employment decisions are based on qualifications and do not consider protected characteristics. Visit Coach at www.coach.com.

General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life and disability insurance, a 401(k) plan, and paid time off for wellness and vacations. For additional information about benefits, see the U.S. Store Compensation & Benefits.