Accounts Receivable Specialist

Paladin Technologies; Ottawa; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

A leading low-voltage technology firm in Ottawa is seeking a driven Accounts Receivable member to join their finance team. The role involves managing client accounts, ensuring timely collections, and processing payments in a supportive, hybrid work environment. Ideal for those with strong interpersonal and communication skills, as well as a year of relevant experience. Join a dynamic team focused on continuous growth and development.

Benefits

Comprehensive benefits program

Promotion from within

Flexible work/life balance

Qualifications

• Minimum 1 year of experience in accounts receivable or collections.
• Strong communication skills (written and verbal).
• Proficient with Excel, Word, and MS Outlook.

Responsibilities

• Contact clients to ensure timely collection of outstanding invoices.
• Manage customer accounts with regular follow-ups.
• Process customer payments and reconcile accounts.

Skills

Interpersonal skills

Customer service skills

Communication skills

Basic accounting knowledge

Education

High School diploma or equivalent

Tools

Excel

Word

MS Outlook

Job description

Paladin Technologies is a rapidly growing low-voltage building technologies company that offers an exciting and rewarding workplace for individuals passionate about technology and innovation. With a strong focus on employee development, safety, and teamwork, Paladin provides a supportive environment where your contributions are recognized and valued. You\'ll have the chance to work on industry-leading projects in security, communications, and network infrastructure alongside some of the best professionals in the field. If you\'re looking to build a meaningful career with a company that prioritizes people and performance, Paladin is the place to grow.

The experts that make up Paladin’s teams stay at the forefront of the changing technology landscape through continued training, complex client projects, and company support. As Paladin continues to grow, we continue to provide our employees with exciting challenges and a rewarding career.

Top reasons to join the Paladin Technologies team

• Leading comprehensive benefits program
• Promotion from within
• Awarded company culture
• Flexible work/life balance

We are looking for a driven individual to join our finance team and be a key member of our Accounts Receivable Department. The successful candidate will have a proven track record of managing multiple tasks in a busy work environment, proficiency working with ERP software and a willingness to learn. We are looking for someone with a positive can-do attitude who takes pride in their work.

General Accountabilities

• Contact clients through phone and email to ensure the timely collection of outstanding invoices
• Manage customer accounts with regular follow-ups to ensure balances are kept up to date
• Process customer payments
• Develop and maintain relationships with customers to improve the collection process
• Communicate with various team members, including project managers and the sales team to resolve disputes and improve collectability
• One year collections experience in US or CAN
• Work and collaborate with the team and upper management on reducing bad debt
• Reconcile credit memos, unapplied cash and other accounts to maintain an accurate receivable ledger monthly
• Process monthly statements and mail outs
• Work within a team to help develop strategies and tools to speed up the collection of receivables
• Work with outside collection agency as needed
• Review, prepare and analyze A/R management reports
• Adhere to policies, processes, and procedures and work in a team to build and improve them
• Document all collection efforts
• Participate in meetings and provide progress updates of accounts and other AR matters
• Assist with ad-hoc projects and other duties as required
• This is a hybrid role, offering a blend of in-office collaboration and remote flexibility
• The position will operate on Pacific Standard Time (PST) to align with the team\'s schedule

Required Qualifications

• High School diploma or equivalent
• Minimum 1 year of experience in accounts receivable or a collections environment
• Strong interpersonal and customer service skills
• Basic accounting knowledge
• Strong communication skills (written and verbal)
• Experience reviewing disputes to and reaching resolutions
• Proficient with Excel, Word, and MS Outlook

Preferred Qualifications

• Self-starter and able to take initiative
• Excellent organizational skills with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment

Physical Demands

• Must be able to effectively communicate (see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Working Conditions

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

Pay: $42,000 - $52,000 (DOE)

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.