Account Resolution Specialist (Commercial Collections)

Volvo; Aurora; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global leader in transport solutions is seeking a professional for a financial services position in York Region, Aurora. The role involves managing customer accounts, resolving payment issues, and requires 3-5 years of relevant experience. Candidates should have a BA/BS or equivalent experience, proficiency in Microsoft Office, and strong communication skills. Bilingual candidates are preferred. The company offers competitive salaries, health benefits, and a supportive work environment that encourages growth and innovation.

Benefits

Competitive salaries

Health and dental coverage

Tuition reimbursement

Generous vacation policy

Employee Assistance Program

Qualifications

• 3-5 years experience in asset account management or collections in financial services.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent communication skills.

Responsibilities

• Manage a portfolio of customer accounts for compliance and resolution of issues.
• Gather and process documentation related to lease assumptions and loans.
• Provide timely identification and resolution of customer issues.

Skills

Organizational skills

Verbal communication

Written communication

Bilingual (English/French)

Education

BA/BS in Business or related field

Tools

Microsoft Office Suite

Job description

Transport is at the core of modern society. Imagine using yourexpertiseto shape sustainable transport and infrastructure solutions for the future? If youseekto make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

This is an onsite role, located in Mississauga.

What You Will Do

• Display a high degree of integrity, trustworthiness, and professionalism, listening carefully to customers' needs and displaying empathy to provide the best service possible, escalating issues to the next level of authority and taking initiative to assist others.
• Consistently adhere to standards to provide accurate and timely identification of commercial customer and dealer issues along with appropriate resolution including but not limited to payout quotes, audit balance confirmations, plating letters and account reconciliations/amortization schedules.
• Be the point of contact lease assumption/loan takeover information gathering and document processing.
• Administer insurance process including certificates status and compliance follow up.
• Manage a portfolio of customer accounts to ensure delinquent payment & insurance coverage irregularities return to a level of acceptable compliance as quickly as possible.
• Determine the cause of default or delinquency and, negotiate arrangements through payments, modifications, or repossession when warranted.
• Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process.

What You Bring

• BA/BS in Business or related field, or equivalent work experience in the financial services industry.
• 3-5 years progressive asset account management and/or collections experience in commercial banking, consumer lending or equipment leasing.
• Excellent organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
• Strong written and verbal communication skills.
• Strong proficiency in Microsoft Office Suite (Word, Excel, etc.).
• Bilingual (English/French) capability is a strong asset and highly valued.

What You Can Expect From Volvo

Join us and enjoy a rewarding experience—our team benefits from competitive salaries, comprehensive health and dental coverage, a Group RRSP to help you plan for the future, and access to our Employee Assistance Program for extra support when you need it. We encourage your growth through courses at Volvo Group University or with tuition reimbursement and ensure you have plenty of time to recharge with our generous vacation policy. You’ll also find a welcoming, inclusive environment where everyone is invited to participate in meaningful community initiatives and truly feel at home.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.