Account Manager (Sales Training), Medical & Scientific Communications

IQVIA; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading global healthcare provider in Montreal is seeking an Account Manager to join the client services team. The role involves supporting client communications, managing project timelines, and collaborating with internal teams to ensure smooth project execution. Ideal candidates will have a Bachelor's degree and 3–5 years of experience in project management within a healthcare context. This position offers opportunities for growth in client service and strategy.

Qualifications

• 3–5 years of experience in project and/or account management, preferably within a healthcare or pharmaceutical agency setting.
• Highly organized with strong attention to detail and follow-through.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as a day-to-day contact for client teams, supporting communication and documentation needs.
• Oversee project timelines, deliverables, and task tracking in collaboration with project managers.
• Work closely with cross-functional partners to keep projects moving smoothly.

Skills

Project management

Client communication

Budget oversight

Organizational skills

Verbal communication

Written communication

Problem-solving

Attention to detail

Education

Bachelor’s degree in communications, marketing, business, or related field

Job description

Overview

Position Overview: The Account Manager is a key member of our client services team, helping to bring sales training experiences to life across pharmaceutical and healthcare brands. This individual will support day-to-day client communications, manage project timelines and deliverables, and ensure that all work is executed smoothly, on time, and with excellence.

This role is ideal for someone with a strong foundation in project management—especially in a healthcare agency or training context—who is looking to grow their skills in client service and strategy. While prior client-facing experience is a plus, we are also open to candidates who are eager to take this next step in their career.

Responsibilities

Key Responsibilities:

• Client Support & Communication—
• Serve as a day-to-day contact for client teams, supporting communication and documentation needs
• Help gather client feedback and collaborate with internal teams to ensure alignment and clarity on project direction
• Support senior account leads in preparing presentations, status reports, and client updates

• Project Coordination & Delivery—
• Oversee project timelines, deliverables, and task tracking in collaboration with project managers
• Help manage reviews, approvals, and delivery of assets across internal and client teams
• Ensure all materials are aligned with client goals, compliance standards, and training strategy

• Team Collaboration—
• Work closely with cross-functional partners (creative, content, medical, operations) to keep projects moving smoothly
• Proactively flag potential issues and help develop solutions in collaboration with your manager
• Contribute to team meetings and brainstorms with a positive, solution-oriented mindset

• Business & Financial Awareness—
• Help track project budgets, timelines, and scopes in collaboration with project managers
• Learn how to manage out-of-pocket and freelance costs to support financial health of accounts

Qualifications

• Bachelor’s degree in communications, marketing, business, or related field
• 3–5 years of experience in project and/or account management, preferably within a healthcare or pharmaceutical agency setting
• Interest in growing into a client-facing role or recent experience in a hybrid PM/account role
• Highly organized with strong attention to detail and follow-through
• Excellent written and verbal communication skills
• Curious, proactive, and eager to learn the business of sales training
• Experience managing complex timelines and deliverables across multiple workstreams
• Knowledge of budget oversight, scope development, and resource planning

IQVIA est un fournisseur mondial de premier plan de services de recherche clinique, d'informations commerciales et de renseignements sur les soins de santé pour les secteurs des sciences de la vie et de la santé. IQVIA se consacre à accélérer le développement et la commercialisation de traitements médicaux innovants pour aider à améliorer les résultats des patients et la santé de la population dans le monde entier. Pour en savoir plus, visitez le lien suivant: https://jobs.iqvia.com

IQVIA est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité de genre, l’origine nationale, le handicap, l’âge, l’état matrimonial ou tout autre statut protégé par la loi applicable. Des mesures d’adaptation pour les candidats handicapés sont disponibles sur demande dans tous les aspects du processus de recrutement. Si vous avez un handicap qui nécessite une mesure d’adaptation, nous vous encourageons à contacter notre équipe d’acquisition de talents au [e-mail], afin qu’IQVIA puisse soutenir votre participation au processus de recrutement.

Veuillez noter qu'il est possible que nous utilisions l'intelligence artificielle (IA) dans le traitement de votre candidature. Cependant, nous utilisons l'IA uniquement pour aider notre équipe de recrutement à sélectionner ou à évaluer les candidatures, et non pas pour remplacer la prise de décisions par les membres de notre équipe.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law. Accommodations for applicants with disabilities are available in all aspects of the recruitment process upon request. If you have a disability that requires an accommodation, we encourage you to contact our Talent Acquisition Team at: [e-mail], so that IQVIA can support your participation in the recruitment process.

Please note that we may use artificial intelligence (AI) in the processing of your application. However, we only use AI to assist our recruitment team with the screening or assessment of candidacies, and not as a substitute for human decision-making.