Account Manager, Pharma, (Remote, Europe)

SmartSkin Technologies; Fredericton; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking an experienced Account Manager to drive business growth with pharma customers in Fredericton, Canada. You will manage the entire sales cycle, from account development to contract negotiation, while building strong relationships with key stakeholders. The ideal candidate has over 5 years of B2B experience and a strong grasp of the pharma manufacturing landscape. Competitive compensation and benefits are offered, along with growth opportunities in a collaborative environment.

Benefits

Competitive compensation

Company-paid health and dental benefits

Group RRSP with matching

Opportunities for career growth

Qualifications

• 5+ years’ experience in B2B business development or account management.
• Experience selling to regulated manufacturing environments.
• Fluent in spoken and written English.

Responsibilities

• Develop and execute account-based growth plans.
• Lead the full sales cycle including qualification and contract negotiation.
• Maintain accurate CRM documentation in Salesforce.
• Collaborate with internal departments for customer advocacy.

Skills

Sales-driven mentality

Technical understanding of pharma manufacturing

Application-based selling

Complex sales cycle management

Financial acumen

Excellent communication skills

Strong problem-solving

Customer empathy

Tools

Salesforce

Job description

As Account Manager, Pharma You Will

Develop and execute strategic, account-based growth plans to capture new business (NBS) and expand SmartSkin’s footprint across assigned pharma customers, including multi-site and corporate account structures.

Serve as a credible, technically competent advisor, building strong relationships with engineers, quality leaders, OEM partners, influencers, executives, and decision-makers.

Apply application-based selling techniques to demonstrate how SmartSkin’s technology addresses challenges in sterile manufacturing, especially within filling and finishing operations and other relevant OEM equipment/processes.

Identify and pursue new opportunities within existing accounts, generating a sustainable and predictable pipeline that supports year-over-year growth targets.

Lead the full sales cycle, from qualification and needs analysis through solution design, presentations, demonstrations, and contract negotiation, ensuring alignment with each customer’s operational and regulatory context.

Maintain accurate CRM documentation, tracking all account developments, forecasts, and pipeline metrics within Salesforce.

Work cross-functionally to influence internal alignment, partnering closely with Customer Success, Product, Engineering, and Marketing to support adoption, retention, expansion, and customer advocacy.

Act as a primary liaison for customers, removing internal obstacles, coordinating support resources, and ensuring a smooth, value-driven customer experience.

Share insights and market intelligence with leadership to inform strategy, product enhancements, and segment priorities.

Collaborate with demand generation/marketing to shape targeted campaigns, using customer and segment knowledge to guide messaging and outreach.

Deliver regular training, educational sessions, and best-practice sharing to strengthen customer understanding, utilization, and long-term engagement.

Our Ideal Candidate

• A proven, sales-driven professional with a strong grasp of strategic account development and consultative selling.
• Technically strong, with the ability to understand and discuss operational workflows in pharma manufacturing — especially parenteral processes, filling lines, finishing equipment, and OEM machinery.
• Experience in application-based selling, with comfort connecting product capabilities to real-world manufacturing challenges.
• 5+ years’ experience in B2B business development or account management, including leading complex sales cycles; SaaS experience is required.
• Experience selling to regulated, high-stakes manufacturing environments; direct pharma experience is strongly preferred, and exposure to multiple facility sites or corporate account structures is an advantage.
• Demonstrated success driving new business growth while sustaining and expanding existing customer relationships.
• Strong financial acumen, capable of positioning ROI and value-based arguments to senior stakeholders.
• High customer empathy, with an understanding of how decisions and processes impact operators, quality leaders, and corporate teams.
• Excellent communication, collaboration, and influencing skills, with the ability to build trust across internal and external teams.
• Strong problem-solver who thrives in dynamic, evolving environments and manages ambiguity effectively.
• Disciplined in maintaining CRM hygiene and managing pipeline rigorously.
• Fluent in spoken and written English.
• A home base in Europe, and a willingness to travel approximately 30%.

SmartSkin is driven by integrity, innovation, and ambition. We offer competitive compensation, company-paid health and dental benefits, a Group RRSP with matching, and real opportunities to grow your career while making an impact in a collaborative, forward-thinking environment.

Please apply online for this opportunity. We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.

To learn more about Smart Skin Technologies, please click here.