Account Manager I (Brokerage Canada)

Uber Freight; Oakville; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading logistics technology company in Oakville is seeking an Account Manager I. In this position, you will provide a best-in-class customer experience by managing client relationships, ensuring compliance with operational standards, and communicating effectively with stakeholders. Ideal candidates will have at least a high school diploma and relevant experience, with a preference for those holding a bachelor's degree in a related field. Join a company driving innovation in logistics and customer service.

Qualifications

• Minimum of 1 year related experience in managing customer service.
• Ability to handle multiple priorities in a fast-paced environment.
• General understanding of current market trends and carrier tariffs.

Responsibilities

• Develop and maintain effective relationships with customer contacts.
• Notify customers about shipment status and reschedule appointments.
• Ensure billing information is accurate for invoicing.
• Maintain current customer rates in the system.

Skills

Customer relationship management

Time management

Market trend awareness

Multitasking

Education

High school diploma or GED equivalent

Bachelor’s degree in related field

Tools

Transportation Management Systems

Microsoft Tools

Job description

The Account Manager I is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They are responsible for ensuring all freight is serviced to meet/exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer relationships, while achieving company defined operational metrics. This position will work at our office in Oakville and following training the work schedule being Monday – Friday 9am – 6pm.

What the Candidate Will Do

• Establish and maintain effective relationships with customer contacts, including shippers and receivers, through professional and timely communications and inquiry responses
• Notify Shipper and/or Receiver of shipment status and reschedule pick-up/delivery appointments when necessary
• Set-up New Locations (Shippers/Receivers); and/or Set-up new vendors
• Correspond with customer and carrier sales team regarding accessorial charges
• Maintain current customer rates in the Transportation Management System and up-to-date Fuel Surcharge by Customer
• Manage shipment level interaction with client customer service and Uber Freight logistics support to handle day to day activities such as tracking, tracing and communications
• Responsible for confirming billing information is accurate and ready for invoicing
• Ensure operational compliance for US and Foreign Regulatory Requirements

Basic Qualifications

• High school diploma or GED equivalent
• Minimum 1 year related experience
• General understanding of current market trends and carrier tariffs: CWT (per hundredweight) pricing
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Bachelor’s degree in related field
• 1-2 years of Transportation/Logistics experience
• Knowledge of Microsoft Tools and Transportation Management Systems

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.