Account Manager / Gestionnaire de comptes

Fuze Logistics Services Inc; Mount Royal; On-site; CAD 65,000 - 85,000; Full time

Job summary

A logistics solutions provider in Montreal is seeking an experienced Account Manager to oversee key client relationships and ensure excellent customer service. This role involves collaborating with sales and operations, resolving issues efficiently, and leveraging insights to enhance business profitability. Successful candidates will have 3-5 years of relevant experience and be fluent in both English and French.

Benefits

Competitive compensation

Challenging projects

Strong community

Qualifications

• 3-5 years of experience in account management in 3PL Logistics Services.
• Calm under pressure and proactive in managing relationships.
• Proven success in managing time and accomplishing tasks.

Responsibilities

• Partner with Sales and Operations to manage logistics.
• Resolve issues and verify timely pick-ups and deliveries.
• Analyze sales activity for trends to improve operations.

Skills

Strong communication skills

Problem-solving

Client relationship management

Bilingualism (English and French)

Job description

Overview

Account Manager - Montreal Office

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

We are seeking a dynamic Account Manager who can skillfully provide solutions, creatively solve problems and masterfully manage client relationships for our Sales Operations team.

Our Account Manager will focus on managing the day-to-day relationship with some of our key clients and will be responsible for ensuring the outstanding customer service we are known for. In addition, you will strive to continuously analyze daily operations to determine profitability and opportunistically prospect for additional business.

Responsibilities

• Partner with the Sales and Operations departments, to schedule, track and enter loads across all modes of transportation.
• Managing day-to-day relationships with key carriers and clients, as well as develop agreeable resolutions.
• Verify timely pick-ups and deliveries, resolving issues and approving invoices with a sense of urgency to any discrepancies.
• Maintain current operating procedures and update when necessary.
• Review past sales activity for historic trends and expectations.

Requirements

• 3-5 years of experience in account management in 3PL Logistics Services.
• Strong communication skills, both written and verbal.
• Calm under pressure.
• Superior business acumen.
• Proven success in managing time and accomplishing tasks.
• Bilingualism (fluent verbally in both English and French - mandatory).
• Are always one step ahead, looking for creative ways to improve old processes.
• Have mastered the ability to build and maintain strong client partnerships.
• Possess the ability to communicate at all levels and with a wide range of personalities.
• Can solve any problem that is thrown your way.
• Are always ready for the next challenge.
• Value collaboration, intellectual honesty, go-getters, positive energy and never stop seeking ways to get better.
• Put our customers' needs into everything we do.
• Care about your career development as much as you do.
• Offer competitive compensation and benefits packages, challenging projects, co-workers you will actually like working with, and a sense of community you wont find anywhere else!

Fuze Logistics Services Inc. is committed to providing equal opportunity for all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in recruitment, selection and / or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.