Account Manager - Existing Installations Job Details | Schindler Group

Schindler Group; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading elevator corporation is seeking an Account Manager to enhance client relationships and drive sales in Ottawa. The ideal candidate has 3-5 years of experience in sales within the elevator industry or related fields, focusing on customer satisfaction and problem-solving. This position offers competitive salary and benefits, fostering a diverse and inclusive environment.

Benefits

Competitive Salary

Bonus Incentive Program

Professional Development Opportunities

Extended Health, Dental & Vision Plans

Generous Paid Time Off

Tuition Reimbursement

Group RRSP with Company Match

Qualifications

• 3 - 5 years experience in the elevator industry or related capital equipment sales.
• Proficient in MS Office for managing customer information.

Responsibilities

• Identify opportunities through key customer contacts.
• Build and maintain client relationships.
• Create sales proposals and prepare estimates.

Skills

Customer service focus

Communication skills

Negotiation skills

Problem solving

Persuasion

Teamwork

Education

Post Secondary – preferably in Business or Engineering

Tools

MS Office

Job description

Location: Ottawa, ON, Ontario, Canada
Job ID: 83249

Overview

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Role

Join us as a
Account Manager - Existing Installations

Responsibilities

Your main responsibilities include identifying opportunities through key customer contacts and industry information, locating sources for sale of company products and services, preparing documentation for prospective current customers, and ensuring it is communicated appropriately.

• Build and maintain favorable client relationships
• Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
• Interpret customer concerns and mobilize the necessary internal resources to assure customer satisfaction while minimizing cost and resource disruption

Portfolio Growth and Retention

• Understand financial goals and expectations of the company, and meet and/or exceed assigned sales and customer objectives
• Support the planning, development and implementation of sales strategies to complete negotiations aligned with internal strategy and customer requirements
• Assemble and present information for service and fixed priced repair offerings
• Identify and pursue potential customers to drive and support strategic growth objectives
• Analyze customer needs and secure desirable business through the application of company products and services
• Work with owner and building management in obtaining maintenance agreements, renewal of agreements, and updates to their system to meet new code requirements or via new technologies

Process Management and Administration

• Create sales proposals and prepare estimates for the sale of company products and services
• Assure full utilization of systems and follow best demonstrated practices (BDP)
• Prepare and maintain required customer information and files in accordance with established procedures
• Work in cooperation with Contract Control on sales contract agreements
• Accounts receivable management for assigned accounts
• Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Qualifications

• Post Secondary – preferably in Business or Engineering
• 3 - 5 years in elevator industry is preferred but related experience, or a similar industry which includes the sales and servicing of capital equipment will be considered
• Proficient in MS Office
• Communication: Clear and articulate written and verbal communication
• Customer Service: Focus on customer satisfaction and service quality
• Negotiation: Ability to negotiate persuasively and effectively
• Persuasion: Motivate customers to act to support business growth
• Presentation: Ability to present materials clearly and engage audiences
• Problem Solving: Analyze problems, explore alternatives, develop solutions
• Teamwork: Ability to work with all levels of the organization

Benefits

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.