Account Manager, Collections

Mogo; Remote; CAD 35,000 - 38,000; Full time

Job summary

A financial technology company in Winnipeg is seeking a skilled negotiator to help customers overcome financial challenges. This role involves providing repayment solutions while exceeding performance targets in a fully remote environment. Successful candidates will have at least 1 year of experience in collections, strong communication, and negotiation skills, along with a passion for helping others achieve financial freedom. The position offers a competitive base salary plus commissions, along with various benefits including health coverage and stock options.

Benefits

Generous commission structure

Comprehensive health and wellness benefits

Stock options

Flex vacation

Wellbeing programs

Qualifications

• 1+ years of experience in collections/AR.
• Experience in a high-volume contact center is a plus.
• Strong decision-making and multitasking abilities.

Responsibilities

• Negotiate repayment solutions for customers.
• Exceed individual daily and monthly targets.
• Respond to inquiries and resolve discrepancies.

Skills

Negotiation skills

Customer service

Conflict resolution

Communication skills

Tools

MS Office

Job description

Enjoy using your negotiation and persuasion skills to help people in getting back on track? Love working in a fast-paced, challenging, and rewarding working environment? Do you strive to exceed your personal best? This key role requires a creative problem solver, who is passionate about customer service and loves a good challenge. Interested? We want to hear from you!

The base salary for this role is: $35,000 - $37,128 CAD (dependent on province of employment) plus Commissions

What you’ll do

• Effectively negotiate repayment solutions for customers experiencing financial setbacks while focusing on retention.
• Be a part of a high performing team and strive to exceed individual daily and monthly targets.
• Use your exceptional decision-making skills on accepting, rejecting, or offering amended payment terms and settlements – you’re a solution finder.
• Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones.
• Juggle multiple files simultaneously, keeping detailed and accurate records. Multitasking is a must.
• Fully accountable for collections related member questions or concerns – you’re totally organized and knowledgeable about policies and procedures.
• Monitor and resolve payment related discrepancies.
• Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements.

What you'll need

• To be mission driven, self-motivated.
• To maintain focus and ruthlessly prioritize your core job responsibilities.
• At least 1+ years of experience working in collections/AR, first or third party.
• Experience working in a high volume, performance driven (KPI/Target based) contact centre is plus!
• Comfortable using MS Office (Word, Chat GPT, Outlook, and Excel), as well as Windows operating systems.
• Excellent verbal & written communication skills (you're incredibly persuasive!).
• Strong negotiation and conflict resolution skills.
• Committed to going above and beyond to find solutions for customers.
• Passionate about personal finance and helping people make positive financial decisions.
• Reliable internet and ability to work from home (we provide computer, monitor, phone etc.).

What's in it for you

• A generous commission structure.
• Regular set 8 hours Monday to Friday.
• Opportunities in a fast growing, innovative company (internal mobility and growth!).

Benefits of working with us

• ALWAYS FULLY REMOTE WORK - Enjoy the flexibility of remote work, supported by necessary resources.
• Comprehensive Health and Wellness - Access medical, dental, and vision coverage plus a Health Spending Account.
• Stock Options - Have a stake in the company's success through stock options.
• Flex Vacation - Benefit from paid time off, including vacation days, holidays, and personal days.
• Wellbeing Programs - Access counselling services, mental health support, and additional wellness resources.

About Us

We help make it easy for Canadians to achieve financial freedom while making a positive impact. We live in the most innovative and technologically advanced era, yet so much struggle exists. Most of us are far from where we want to be financially. We all want a better future. A better world where reaching financial freedom is a question of when, not if. One that's equitable so that all can prosper. One that's safe from the impact of climate change. Our money has the power to change the world. It’s up to us to do things differently.

Apply today! Do you know anyone who would be a great fit for this role or other roles on our career page? Please share this job posting with them! Mogo is an inclusive place to spend your work life. We hire team members for their talent and diverse backgrounds. Bring your unique perspective to Mogo and help our customers achieve their best financial lives.