Account Manager

Futuretek; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading tech company in Toronto seeks an experienced Account Manager to build strong relationships with high-value customers, resolve issues, and deliver premium support. The ideal candidate has at least 2 years of customer support experience, excellent communication skills, and a strong problem-solving ability. This role offers a competitive salary, career development opportunities, and group benefits.

Benefits

Competitive salary and bonuses

Opportunities for career development

Extended healthcare benefits

On-site leisure facilities

Qualifications

• Minimum 2 years of experience in customer support.
• Passionate about providing exceptional service.
• Excellent written and verbal communication skills.

Responsibilities

• Build and nurture customer relationships.
• Handle and resolve escalated issues.
• Manage account-related assistance.

Skills

Fluent communication in English

Customer-centric attitude

Analytical problem-solving

Relationship management

Education

Bachelor’s degree in a relevant field

Job description

Account Manager - full time permanent

Applicants must demonstrate fluent and articulate communication skills in English. As a Customer Success Manager, you will be responsible for delivering a premium support experience to our customers. You will build and maintain strong relationships with high‑value customers, addressing their unique needs and ensuring their experience is seamless and enjoyable.

Main Responsibilities

• Build and nurture relationships, understanding their preferences and providing personalized support.
• Issue Resolution: Handle and resolve escalated issues demonstrating a high level of problem‑solving skills and attention to detail.
• Account Management: Manage accounts, ensuring accurate and up‑to‑date information and providing assistance with account‑related matters.
• Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide our customers with exclusive offers, rewards, and personalized experiences.
• Feedback Collection: Gather feedback to identify areas for improvement and communicate insights to the broader team.

Requirements

Bachelor’s degree in a relevant field or equivalent work experience.

• Applicants must demonstrate fluent and articulate communication skills in English.
• Experience: Minimum 2 years of experience in customer support.
• Customer‑Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of our customers.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively with our customers.
• Problem‑Solving: Strong analytical and problem‑solving skills, with the ability to handle complex issues and provide innovative solutions.
• Confidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of our customers.

Benefits

• Exciting projects using cutting‑edge technologies, collaborative and supportive work environment.
• Competitive salary and bonuses, fantastic company events.
• Opportunities for career development, growth, and advancement.
• Group benefits including extended healthcare, dental care, vision care, and disability insurance.
• On‑site leisure facilities, on‑site parking.
• Send resume to [e-mail]