Account Manager

Flewwelling Press Ltd.; Saint John; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A marketing logistics company is seeking an Account Manager to foster relationships with customers and drive business growth. This role involves customer satisfaction management, collaboration with sales and production teams, and ensuring project delivery. Ideal candidates should excel in communication, relationship management, and possess a detail-oriented mindset. Flexibility for remote work and comprehensive benefits are offered.

Benefits

Health and dental benefits

Performance-based incentive plan

Qualifications

• Strong relationship management and communication skills.
• Proven client management and business development abilities.
• Attention to detail in order management and project delivery.

Responsibilities

• Develop and maintain strong relationships with existing customers.
• Identify and pursue new customer acquisition opportunities.
• Act as the main point of contact for assigned accounts.

Skills

Relationship management

Communication

Client management

Business Development

Attention to Detail

Order Management and Accuracy

Collaboration

Adaptability

Tech-savvy

Tools

CRM tools

Order entry software

Job description

Overview

Grow With a Company That Helps Businesses Focus on What Matters Most

At Flewwelling Press, we take the hassle out of marketing logistics so our clients can focus on growth. As an Account Manager, you’ll be at the heart of that mission—building strong relationships while delivering smart, streamlined solutions.

From sourcing custom products and marketing materials to managing shipping across Canada, you’ll help businesses stay organized, on-brand, and ahead of the curve.

Join a collaborative, service-driven team where your work has real impact—and your clients genuinely value your support.

Why Work with Us:

We believe that great work starts with a great work environment. Join a team that values a calm, empathetic culture where collaboration and respect are part of everyday life. We prioritize work-life balance with regular office hours and the flexibility to work from home when needed—because your time and well-being matter.

To support you further, we offer:

• a comprehensive health and dental benefits package designed to help you stay healthy, happy, and focused.
• A performance-based incentive plan, giving you the opportunity to be rewarded for your contributions and successes.

Duties and Responsibilities

• Develop and maintain strong relationships with existing customers, ensuring their ongoing satisfaction and loyalty.
• Proactively identify and pursue opportunities to acquire new customers and expand our client base.
• Serve as the main point of contact for assigned accounts, responding to inquiries and providing exceptional service.
• Understand customer needs and translate them into clear instructions for our production staff.
• Prepare quotes, enter orders using our order entry software, and follow up to ensure customer satisfaction.
• Collaborate with suppliers to recommend materials and products that meet customer requirements for quality and pricing.
• Work closely with the sales and production teams to ensure seamless project delivery.

Essential Skills

• Strong relationship management – the ability to build and maintain positive, long-term relationships through clear communication and consistent follow-through.
• Communication – Clear, empathetic communicator – both written and verbal – with a professional and friendly tone.
• Client management – serve as the primary point of contact for assigned accounts, responding promptly to inquiries and providing exceptional customer service to build trust and long-term relationships
• Business Development – proactively identify and pursue opportunities to acquire new customers and grow existing accounts, contributing to the company’s overall sales goals.
• Needs Assessment & Communication – Understand customer needs and effectively communicate project details and requirement to internal teams, ensuring clarity and alignment throughout the process.
• Attention to Detail – meticulous with order details, artwork specifications, and shipping logistics to ensure accuracy and client satisfaction.
• Order Management and Accuracy – prepare detailed quotes, accurately enter orders using internal software, and follow up with clients to ensure satisfaction and repeat business.
• Collaboration – Collaborate with the team (internal and product suppliers) to recommend high-quality, cost-effective products and materials that align with client goals and branding.
• Cross-functional collaboration – work closely with sales and production teams to ensure smooth, on-time delivery of projects and materials.
• Adaptability – able to pivot based on client needs or internal priorities while maintaining quality and professionalism.
• Tech-savvy – comfortable using online ordering systems, CRM tools, and file management software.
• Experience in graphic design, printing, sign, or promotional product industry would be an asset.