Account Manager

Darling International Canada Inc.; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global leader in sustainable ingredients is seeking an experienced Account Manager for Used Cooking Oil. This role involves managing customer relationships, ensuring satisfaction, and driving sales growth through strategic outreach. Ideal candidates will have a strong sales background, preferably in a service-oriented industry, and must be bilingual in French and English. Competitive salary and benefits are offered including bonuses and health plans.

Benefits

Competitive Salary Plus an annual bonus

Flexible Health and Dental Benefit Plan

Life Insurance and Disability Insurance

Defined Contribution Pension Plan

Educational Assistance Programs

Qualifications

• Minimum 10 to 15 years progressive sales experience in a business-to-business environment.
• Experience in an outside sales position with territory responsibility.
• No restrictions on travel and ability to travel frequently.

Responsibilities

• Manage existing business relationships and seek new business opportunities.
• Build and manage key customer relationships.
• Ensure high-quality customer service and compliance with company standards.

Skills

Bilingual (French and English)

Sales experience in a service-oriented industry

Problem solving abilities

Strong interpersonal skills

Strong communication skills

Education

University or College Degree in business-related field

Tools

CRM software

Oracle

Apple products

Job description

Darling Ingredients is a global leader in providing natural and sustainable ingredients for the food, feed and fuel sectors. Darling operates six processing facilities across Canada and is Canada's largest provider of rendering and recycling services to the food industry. Darling provides essential services through the environmentally responsible management of collecting, processing and converting by-products into ingredients for the animal feed, pet food, aquaculture, fertilizer and biofuel industries. We are committed to environmental sustainability, superior quality and excellent customer service.

Position Summary

Reporting to Regional Account Manager, QC - East, the Account Manager for Used Cooking Oil (UCO) is responsible for ensuring customer satisfaction by providing top-quality service and finding solutions to various challenges. The Account Manager will use their sales skills and experience to generate growth by managing existing business relationships and focusing on new business opportunities. The Account Manager provides information to customers, coordinates customer requirements with logistics and production to provide the best level of service. As a key member of the Raw Material Procurement Team, the Account Manager is the key contact for regional restaurant chains, as well as independent restaurants and industrial accounts, in Darling's waste oil collection business.

Position Tasks and Responsibilities

• Responsible for defending the current customer base and volume against competitive threats
• Secure organic growth within the regional chains and independent restaurants and growing volumes through customer acquisition
• Prospect new clients and monitor competitive position within the marketplace
• Develop and execute tactics to maintain strong client base by building on customer relationships
• Achieve expected activity goals and KPI's
• Assist our Customer Service and Logistics teams to aid in the development of sales and the delivery of high-quality customer support
• Work as a team player with fellow staff members to optimize productivity
• Ensure that all of the work being carried out by DICI Logistics and Customer Service meets our quality and service standards to ensure high-quality customer service
• Maintain compliance with all company policies and procedures
• Build and manage key customer relationships
• Commitment to building effective external relationships and professional networks (both individuals and organizations)
• Other duties as required

Required Qualifications

• University or College Degree / diploma, preferably in a business-related field
• Progressive sales experience (10 to 15 years) in a business-to-business environment
• Bilingual, oral and written (French and English) is considered an asset
• Experience in an outside sales position with territory responsibility
• Proven record of sales success in a service-oriented industry
• Innovative, aggressive, results oriented individual tempered by professionalism and self-awareness with a strong bias for action
• Strong oral and written communication skills with a polished and professional business approach and acumen
• Strong interpersonal skills; actively listens to customers' needs in both formal and informal settings
• Demonstrated problem solving abilities, proactive use of information and resources, and strong sense of urgency
• Energetic and sales driven
• Supplier relationship building skills with the highest integrity
• Ability to work under pressure, multitask and establish priorities
• Strong computer skills – including experience with Apple products as well as using a CRM, Oracle
• No restrictions on travel and able to spend minimum four days to eight days per month travelling in the maritime provinces (overnight trips required) and occasional travel to Ontario for sales meetings
• Generally, with the requirement of one day every month working out of the Truro office to build rapport with, and support, the production team, drivers and management as well as to understand the business and operations

We Offer

• Competitive Salary Plus an annual bonus
• Flexible Health and Dental Benefit Plan
• Life Insurance, Disability Insurance, Employee Assistance Program
• Defined Contribution Pension Plan
• Educational Assistance Programs, Scholarship Programs, Apprenticeship Programs

Darling International Canada Inc. is committed to a workforce that reflects the diversity of the communities where our facilities are located. We actively seek qualified individuals with demonstrated skill and knowledge to deal with all aspects of diversity in a manufacturing environment. Darling is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with provincial accessibility legislation. The Human Resources Department will work with applicants requesting accommodation at any stage of the hiring process. This document is available in alternate format on request. We thank all applicants; however, only those selected for an interview will be contacted.