Account Manager

zag creative group inc.; Edmonton; On-site; CAD 50,000 - 65,000; Full time

Job summary

A full-service marketing agency in Canada is seeking an experienced Account Coordinator to enhance client relationships and drive strategic initiatives. This role requires 3-5 years of experience in a client-facing position, strong communication skills, and a proactive approach. The ideal candidate will collaborate with internal teams to ensure project success and client satisfaction, while enjoying competitive pay and benefits.

Benefits

Competitive pay

Comprehensive Dental and Health benefits

Competitive vacation time

Qualifications

• 3-5 years in advertising, marketing, or related client-facing role.
• Ability to speak on branding, digital, and strategy concepts.
• Familiarity with project planning and client communications.

Responsibilities

• Build and maintain strong client relationships.
• Manage timelines, budgets, and project delivery.
• Collaborate with internal teams for solutions.

Skills

Client relationship management

Strategic thinking

Strong communication skills

Proactive mindset

Job description

Overview

zag is a full-service, marketing and advertising agency that is hell-bent on getting to know brands inside and out. We capture the perfect blend of creativity, strategy, and management to guide brands in the right direction. We are currently looking for an Account Coordinator to join us and grow with the team.

We come to work every day to solve challenges, and we lean on our teammates to do it. By working together and bending our disciplines, we bring unique perspectives to the table, learn from each other, and stick the landing.

Guiding Principles

• Be Better. We strive for unicorn-level greatness.
• Own It. We care about what we create.
• Think Beyond. We outsmart challenges with creative and forward thinking.
• Get Real. We dare to show up as ourselves.
• Team Up. We take the carpool lane, working together to achieve the best results.
• All In. We make it count. Every day.

Why zag?

• Youll be empowered to lead relationships, drive results, and shape client strategy—not just execute tasks.
• We value ideas, initiative, and people who challenge the norm.
• Youll work in a collaborative environment where account strategy, creative thinking, and digital execution work together to deliver impact.
• Youll be encouraged to lead with curiosity, explore innovation and raise the bar for client service.
• Theres room to grow, build strong relationships, and make a lasting impact with mentorship and team support to help you get there.

Requirements

• 3-5 years of experience in advertising, marketing, or a related client-facing role.
• Understanding of agency services and the ability to speak to branding, digital, and strategy concepts.
• Continually seek new and better ways to do things through technology and innovation, which includes but isn’t limited to AI.
• Familiarity with budgeting, project planning, and client communications.
• Strong verbal and written communication skills, with the ability to build trust quickly.
• Ability to collaborate across departments and manage multiple client relationships simultaneously.
• A proactive and detail-oriented mindset you take initiative and stay organized.
• Passion for client success, business strategy, and continuous improvement.

Primary Objective for This Position

The Account Manager serves as the primary liaison between the agency and assigned clients. Youll ensure expectations are clearly defined and consistently exceeded through proactive communication, sound strategy, and effective execution. You will work closely with the Creative and Technology teams to align client goals with agency capabilities guiding day-to-day project delivery while identifying opportunities for growth and ongoing collaboration.

Key Responsibilities

The day-to-day will evolve, but core duties include :

• Build and maintain strong, trusted relationships with assigned clients.
• Act as the clients voice within the agency, ensuring their goals and expectations are well understood.
• Collaborate with internal teams to develop creative and strategic solutions that meet or exceed client objectives.
• Manage timelines, budgets, and resources to ensure projects are delivered accurately and on time.
• Facilitate internal kickoffs, status meetings, and post-project reviews.
• Monitor campaign and project performance and provide insights and recommendations.
• Identify new opportunities to add value, upsell services, or strengthen long-term partnerships.

You will also

• Support and mentor Account Coordinators when applicable.
• Prepare and present proposals, status reports, and strategy recaps.
• Provide guidance to clients on industry trends, best practices, and emerging opportunities.
• Work cross-functionally with Creative and Technology teams to ensure cohesive execution.
• Help build a collaborative, solutions-focused culture across departments.
• Take ownership of your client relationships and deliverables from beginning to end.
• Approach every project big or small with a calm, positive, solution-oriented mindset.

What we offer you

• Competitive pay
• Comprehensive Dental and Health benefits
• Competitive vacation time, PTO days, and zag days.
• Extracurriculars (holiday parties, summer party, Party Planning Committee, etc. and more!)

Applying

Shortlisted applications will receive an email from us requesting a 30-minute screening interview. Following the screening interview, successful applicants will receive a request for a formal interview.

We understand how uncertain the application process can be, so we promise not to leave you hanging. If at any time you are not selected to move forward, you will receive an email from us letting you know.