Account Executive - XM Solutions

Optimus SBR; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading consulting firm in Toronto seeks an Account Executive to foster executive-level relationships and drive revenue through consultative selling. The ideal candidate should have 5-8 years of experience in SaaS sales, demonstrating a strategic mindset and exceptional communication skills. This full-time position offers growth opportunities within a culture that values diversity and innovation.

Benefits

Growth Opportunities

Flexibility & Autonomy

Leadership Development

Qualifications

• 5-8 years of quota-carrying experience in SaaS solutions, selling to C-suite.
• Exceptional written & verbal communication skills.

Responsibilities

• Develop and maintain long-term executive relationships with assigned clients.
• Drive revenue growth through new logo acquisition and upselling.

Skills

Business Development

Communication

Account Management

Revenue Growth

Customer Service

Salesforce

Education

Related University Degree

Post-Graduate degree (e.g. MBA, MPA, MPP)

Tools

Salesforce

Qualtrics

Job description

About the Role

Join a dynamic and engaging team that thrives on collaboration innovation and growth. The Account Executive XM Solutions role is an exciting transformative opportunity to help our clients unlock the power of Experience Management (XM) while accelerating their digital-transformation journeys. Youll own a portfolio of enterprise- and mid-market accounts guiding senior stakeholders to re-imagine how customer employee and product feedback fuels profitable growth. If youre passionate about consultative selling thought-leadership and building long-term value for clients this role is for you.

About Us

Optimus SBR is a leading management consulting firm and an award-winning workplace. Recognized by Great Place to Work as one of the Best Workplaces in Professional Services 2024 and by Waterstone Human Capital as one of Canadas Most Admired Corporate Cultures we help organizations get done what isnt.

Our team of committed consultants swiftly takes action to deliver innovative and impactful results. We are the largest independently owned Canadian management-consulting firm a place where people and culture come first. Our market positioning is based on attracting the best people who are insatiably curious entrepreneurial thinkers hard-working and bold.

Culture is Everything. Period.

Thats why weve been consistently rated one of the best places to work in North America and are one of the fastest-growing. As a firm built on culture we value our people and their growth. Each of us embodies the entrepreneurial spirit and has something unique to contribute. From employee-championed committees to celebratory events and learning paths we cultivate a positive and engaging work environment.

Whats in It for You

Growth Opportunities : Build your career through challenging impactful projects and continuous learning.

Diverse Workplace : Collaborate with professionals from unique backgrounds fostering innovation.

Flexibility & Autonomy : Enjoy the freedom to take ownership of your work and drive meaningful results.

Leadership Development : Develop your skills through mentorship and career-progression opportunities.

Responsibilities

Develop and maintain long-term executive relationships with assigned clients serving as the primary point of contact for their growth needs

Understand clients objectives challenges and opportunities; proactively craft Qualtrics / XM-led solutions that deliver measurable ROI.

Lead complex sales cycles end-to-end coordinating solutions engineers delivery consultants and Qualtrics alliance resources to shape winning proposals.

Drive revenue growth through net-new logo acquisition upselling and cross-selling adjacent Optimus SBR advisory services.

Create territory and account plans maintain an accurate 90-day forecast in CRM and regularly report pipeline health to leadership.

Monitor client satisfaction (NPS CSAT) and orchestrate remediation plans when required.

Stay abreast of XM best practices emerging tech and competitive moves; translate insights into thought-leadership that challenges customers to innovate.

Represent Optimus SBR at industry conferences networking events and partner-sponsored forums.

Contribute to the life and culture of Optimus SBR by sharing wins mentoring colleagues and championing diversity equity and inclusion initiatives.

Qualifications

Self-starter with strong critical-thinking skills and a bias for action.

5-8 years of quota-carrying experience in SaaS cloud or CX / EX solutions; success selling to C-suite and VP levels.

Proven ability to translate complex technology into business value and challenge customers to think differently about experience-led growth.

Exceptional written & verbal communication and executive-level presentation skills.

Demonstrated ability to build rapport and trust across all levels of an organization.

Strategic mindset with a track record of exceeding revenue targets through disciplined territory planning and opportunity management.

Highly organized; able to juggle multiple pursuits stakeholders and deadlines.

Proficiency with Salesforce (or similar CRM).

Direct experience with Qualtrics Medallia or comparable XM platforms is an asset.

Customer-experience domain expertise preferred.

Required Education : Related University Degree.

Preferred Education : Post-Graduate degree (e.g. MBA MPA MPP) PMP CPA or other professional designation (e.g. Lean PROSCI).

So whats next

At Optimus SBR were all about creating a space where everyone belongs and can thrive. Were committed to diversity and inclusion welcoming people from all backgrounds. Were proud to back missions like the BlackNorth Initiative to drive real change. Lets build something meaningful together where your voice matters and fearless ideas can shine.

Accommodation

We are committed to ensuring that our recruitment process is inclusive and accessible to everyone. If you require any accommodations to remove barriers and fully participate in the interview processsuch as accessible meeting rooms or captioning for virtual interviewsplease let us know. Your needs will be met with respect and confidentiality. We look forward to connecting with you!

Submit your application with your rsum today! While we appreciate all applications only selected candidates will be contacted for interviews.

Required Experience :

Key Skills

Business Development,Customer Service,Revenue Growth,ABC Analysis,Account Management,Communication,CRM,Excel,Salesforce,PMP,Customer Relationships,Business Relationships,Sales Goals,Sales Process,CPA

Employment Type : Full-Time

Experience : years

Vacancy : 1