Account Director - Facility Management

Dexterra; Ottawa; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Account Director in Janitorial services. This role offers you the chance to lead a dedicated team at an Airport location, ensuring top-notch custodial services while managing key deliverables. You'll engage with clients to foster relationships and drive operational excellence. With a strong focus on career growth and employee support, this position is perfect for someone looking to make a significant impact in a growing industry. Embrace the opportunity to be part of a company that values stability, diversity, and a fulfilling work culture.

Benefits

Career Advancement Opportunities

Supportive Work Environment

Employee Recognition Programs

Qualifications

• 5+ years of operational experience in Integrated Facilities Management.
• Federal Government Security Clearance required.
• Ability to attract and retain employees.

Responsibilities

• Provide oversight of custodial services at Airport location.
• Manage profit and loss, human resources, and operational excellence.
• Foster relationships with clients and ensure client retention.

Skills

Operational Experience in Integrated Facilities Management

Client Relationship Management

Strategic Selling Mindset

Bilingualism

Education

Bachelor's Degree in Business or Related Field

Tools

Miller Heiman Sales Methodology

Job description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Job Description

WHAT’S THE JOB?

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As an Account Director (Janitorial), reporting to the District Manager, you will provide full oversight of custodial services and leadership of our team of staff at our Airport location. In this role, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.

Your work will include:

• Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology

• Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients

• Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)

• Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met.

• Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People

• Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan.

• Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and process

Qualifications

WHO ARE WE LOOKING FOR?

• Minimum of 5 years of operational experience in Integrated Facilities Management specifically in Aviation

• Federal Government Security Clearance required

• Awareness of technical elements needed to deliver services support

• Attracts, develops and retains employees, providing a safe, supportive work environment, supporting people strategies

• A clear criminal record check is required for this role.

• Bilingualism is an asset

Additional Information

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!

• Career advancement opportunities.

• Whereas other companies are downsizing, we are growing!

• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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