Accommodation Support Worker

Manchester City Council; Manchester; On-site; CAD 56,000 - 76,000; Full time

Job summary

A local government organization is seeking an individual to work with customers and support agencies in providing housing solutions. Responsibilities include managing accommodation schemes and delivering high-quality customer service. Ideal candidates will demonstrate strong communication skills and the ability to handle complex situations. This full-time, permanent role in Ontario offers generous annual leave, public sector pension, and various employee benefits.

Benefits

Generous holiday allowance

Public sector pension

Enhanced parental leave

Learning and development opportunities

Volunteering leave

Qualifications

• Ability to listen and understand individual needs.
• Experience in providing support to customers.
• Ability to react to complex situations with pragmatic solutions.

Responsibilities

• Provide support and advocacy for customers accessing services.
• Manage temporary accommodation schemes effectively.
• Organize and prioritize workloads flexibly.

Skills

Communication skills

Ability to handle complex problems

Teamwork

Diversity awareness

Job description

Overview

Multiple Vacancies

Working Hours: 35 Hours per week (shift working)

Contract Type: Full-Time, Permanent

Additional Payments: 20% Flexibility Payment for shift working

Closing Date: 05 October 2025

Interview Method: In Person (Face to Face)

Role and Responsibilities

This role will work with customers and agencies to provide longer term housing solutions and ensure that residents receive appropriate support, advice and advocacy in order to assist customers in accessing support relating to benefits; support agencies; education, employment, resettlement options and training.

The role will ensure the safe and efficient running of the temporary accommodation scheme where based. Provide intensive support for customers with complex support needs, particularly customers who have exhibited anti social behaviour. Offer holistic support plans for residents and agree individual targets which work towards longer-term housing solutions and aspirations.

Ensure the effective upkeep and smooth running of the temporary accommodation resource, including property repairs, licensing agreements, health and safety requirements and rent collections. Supply a comprehensive building management service including: preparation of flats for let; organising programmed and responsive repairs and maintenance; supervision of building services staff; management and ordering of furnishings and household equipment.

Organise and prioritise workload flexibly and efficiently in response to the needs of the team and its provision. Be able to work within a team and help deliver the best outcomes. Put customers at the heart of what we do to deliver a high quality service.

The candidate should be able to take time to listen and understand, ‘own it’ and not be afraid to try new things. Work together as a team and trust each other. We value diversity and treat people fairly. Ability to communicate clearly and effectively, taking account of individual need including accessibility considerations. Demonstrate excellent judgement under competing priorities and pressure. Ability to use multiple applications, systems and software packages. Ability to react to immediate problems of a highly complex nature with associated risk factors and deliver pragmatic solutions under pressure.

We are the local council for one of the UK’s most vibrant and diverse cities. Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives.

Values and Culture

Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City; a vision shaped by the people of Manchester. It guides everything we do at the Council. Our Manchester Behaviours:

• We take time to listen and understand
• We work together and trust each other
• We value our differences and treat each other fairly
• We own it and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits

• Generous holiday allowance: up to 26 days annual leave plus bank holidays; increasing to 31 days after five years of local government service. Optional purchase of up to two additional weeks.
• Public sector pension membership with life cover of three times salary as a lump sum.
• Enhanced parental and carers leave.
• Discounts and perks including MCR+ discounts, cycle to work, flu jabs and eye tests.
• Learning and development opportunities and comprehensive onboarding.
• A Good Employment Charter member with annual pay review and union recognition.
• Up to 3 days volunteering leave (pro-rated).

Accessibility and Support

Creating an inclusive team; applications welcome from diverse communities. Support during the process includes interview adjustments and accessible formats. We provide an accessibility tool and networks for staff to support inclusion.

Requirements and Pre-Employment Checks

We guarantee assessments for applicants meeting minimum shortlisting requirements where applicable. Pre-employment checks may include:

• Right to work in the UK (visa sponsorship not provided).
• References from current and previous employers.
• Proof of qualifications.
• DBS check where required.
• Proof of Manchester residency for certain roles.
• Police vetting for suitable roles.
• BPSS clearance for roles requiring access to government data or assets.
• Driving licence if required.

These checks help ensure safety and security for the workforce and community.

Other Information

If you need additional support to undertake the duties of the role, we’ll provide aids, adaptations or equipment. If a task is unachievable, we will consider role redesign. For more information, read the role profile attached.

For more information about the role or any adjustments, email [e-mail].

Pre-employment and right-to-work guidance is provided in accordance with Home Office guidance.

What we will need from you if you’re successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement. This is not a role eligible for sponsorship under the Skilled Worker route.

Expiry

IsExpired: false