Access Control Shift Supervisor (Healthcare Security)

Paladin Security; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security provider is seeking an Access Control Shift Supervisor for the Dartmouth General Hospital. The role involves supervising Access Control Officers, managing daily operations, and ensuring compliance with company policies. Ideal candidates will bring strong leadership and communication skills, as well as a background in conflict resolution. Full-time position with various shifts available, offering competitive pay and benefits including medical and dental insurance. Join a company dedicated to creating a safer environment.

Benefits

Medical insurance

Life insurance

Dental insurance

Paid vacation

Paid sick days

Qualifications

• Experience in a supervisory role preferred.
• Standard First Aid and CPR Level C certification required.

Responsibilities

• Supervise and lead Access Control Officers.
• Address public and staff complaints and concerns.
• Ensure compliance with Paladin policies and procedures.

Skills

Leadership and supervision

Communication

Conflict resolution

Education

High School Diploma / GED

Job description

Overview

The Dartmouth General Hospital has been operating since 1976. The facility offers 24‑hour emergency, inpatient medical, surgical and critical care services. It serves approximately 120,000 people in Dartmouth and the eastern Halifax Regional Municipality.

Position Details

Position: Access Control Shift Supervisor
Site: Dartmouth General Hospital
Hours: Monday–Friday
Pay rate: $22.50 per hour

Key Responsibilities

Shift Supervisors are responsible for the direction and training of their staff during day‑to‑day operations of the Access Control Security team at their site. Communication is a key function of the Shift Supervisor, as they are an extension of the Site Supervisor and Management team.

• Provide direct supervision and leadership to Access Control Officers during assigned hours.
• Serve as the primary operational contact for Access Control concerns and decision making.
• Provide guidance, direction, and support to ensure compliance with Paladin policies, post orders, and client expectations.
• Field public and staff complaints and concerns, providing appropriate direction and contact information, and providing conflict resolution when required.
• Ensure all Access Control Officers receive timely and accurate briefings on updated post orders, NSHA directives, and client communications.
• Act as the central communication link for Access Control information, ensuring continuity of information to weekend and overnight officers.
• Mentor and coach officers, supporting Paladin’s standards of professionalism and service delivery.
• Reduce day‑to‑day operational demands on the Shift Supervisor and Site Supervisor.
• Collect and present data from AI weapon detection systems to the Site Supervisor, Client Service Manager, Paladin Management and Clients.
• Ensure daily paperwork is completed, including DARs, notebooks, incident reports and item confiscation logs.
• Ensure officers are wearing appropriate uniforms and equipment, and maintaining a professional appearance.
• Provide guidance and supervision to other officers positioned at Access Control.
• Check emails and answer any pressing issues, being on call for emergencies, conferring with the Site Supervisor for daily or upcoming matters, assisting with scheduling, facilitating shift change briefings, maintaining general cleanliness of the Security Office, and ensuring daily paperwork (sign‑in sheets, incident reports, etc.) has been completed.

Shift Supervisor Duties (Additional)

An ideal candidate for Shift Supervisor can take care of the big and little things that make a site run more smoothly. They take initiative to help out and always ensure their team of employees is supported and recognized.

Education Requirements (All)

High School Diploma / GED

Certification Requirements (All)

Standard First Aid, CPR Level C

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!

Paladin Security has a diverse workforce and is committed to a workplace culture of respect, inclusion, and diversity. The company is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are shortlisted will be contacted for an interview.

Benefits: Medical insurance, life insurance, dental insurance, paid vacation, paid sick days.

Reporting & Shift Details

This job reports to the Site Supervisor, Client Service Manager. This is a full‑time position. Available shifts: 1st Shift, 2nd Shift, 3rd Shift, school hours, weekends, summers.

Additional Notes

Travel is not required. Number of openings for this position: 1.