Academic Advisor (Awards)

University of Toronto; Toronto; On-site; CAD 81,000 - 104,000; Full time

Job summary

A leading Canadian university is seeking an Academic Advisor to support diverse students in their educational journey. The role involves advising on academic and financial matters, developing workshops, and fostering a welcoming environment. Ideal candidates will have a Bachelor's Degree and four years of advising experience, alongside strong conflict resolution skills. The position offers a full-time schedule with a competitive salary range. Encouragement is extended to candidates from equity-deserving communities.

Qualifications

• Minimum four years of relevant experience providing advising to university students.
• Experience with conflict resolution and supporting individuals in distress.
• In depth knowledge of university undergraduate programs and procedures.

Responsibilities

• Advising students on the development of educational plans.
• Developing content for instructional workshops.
• Providing proactive support to individuals in distress.

Skills

Advising students

Conflict resolution

Financial aid advising

Time management

Education

Bachelor's Degree

Tools

Microsoft Office

ROSI/ACORN

Job description

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs. We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Your opportunity:

New College opened in 1962 and has since developed its own traditions and identity, focusing on personal attention to students, innovative interdisciplinary programs, career mentorship and community outreach initiatives. Within our friendly and informal environment, we place a high priority on student support services and we have built a rich and inclusive learning community that includes academic support, amenities for studying and social interaction, and opportunities for co‑curricular and community engagement. The Academic Advisor is a critical member of the team in the Registrar's Office and takes the lead in developing and delivering group sessions around support for scholarship applications and financial aid opportunities. The Academic Advisor promotes a welcoming environment in the College for students from diverse backgrounds and serves as the primary support for the Registrar’s Office Awards and Scholarship programs.

Your responsibilities will include:

• Advising students on the development of their educational plans
• Advising students on program and/or course requirements by probing and providing a range of options and possible consequences
• Advising on the appropriateness, precedents and process for petitions and appeals, and suggesting alternative course of action as necessary
• Advising students on financial aid matters, bursaries, budgeting and personal financial management by probing and providing a range of options and possible outcomes
• Advising students on budgeting and personal financial management
• Developing content for instructional workshops
• Resolving issues within the scope of the role and escalating problems as required
• Providing proactive support to individuals in distress and making referrals to specific university services

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent education and experience in an academic setting.
• Minimum four (4) years of relevant experience providing one‑on‑one academic advising to university students on academic, financial and personal matters.
• Experience working with and advising current and prospective undergraduate students include international students, academically at‑risk students, and students from diverse backgrounds.
• Extensive experience advising current and prospective undergraduate students on financial applications, awards, and bursaries. Experience advising and managing student cases related to financial aid, awards, and applications.
• Experience with conflict resolution and supporting individuals in distress.
• In depth knowledge of and experience advising on university undergraduate programs, procedures, guidelines and program offerings.
• Sound knowledge of best practices in advising and student services.
• Experience providing student and administrative support in a registrar's office in a university setting, preferably in a college's registrar's office.
• Extensive knowledge and experience working with the course offerings and regulations of the College programs.
• Advanced skills with Microsoft Office (e.g. Word, Excel, PowerPoint, Outlook).
• Advanced skills with ROSI/ACORN, Degree Explorer, SAS or other similar enterprise database solutions/CRM systems, with the ability to retrieve information, interpret data, and prepare reports.
• Ability to cope with a constantly changing and complex set of academic regulations.
• Ability to work independently.
• Ability to cope with individuals experiencing significant levels of distress.
• Ability to exercise tact, judgment and diplomacy, especially when dealing with confidential matters.
• Demonstrated time‑management skills with the ability to effectively prioritise, multi‑task and organise work, and meet tight deadlines while able to pay attention to detail.
• Demonstrated skills and ability to provide effective guidance and advice to students in a responsive, empathetic, thoughtful, and discreet manner.
• A demonstrated strong student service orientation and commitment to student issues is required, with knowledge an demonstrated application of cultural safety, and equity, diversity, and inclusion principles as applicable for post‑secondary students.

Assets (Nonessential):

• Knowledge of and experience working in New College.

To be successful in this role you will be:

• Approachable
• Diplomatic
• Honest
• Perceptive
• Possess a positive attitude
• Resourceful

Closing Date: 12/23/2025, 11:59 PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 – $81,312. with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialised and 2SLGBTQ+ communities, persons with disabilities, and other equity‑deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.