Ofertas em Salvador, Itália

Job type: Full-time employee

This vacancy is for you, who is passionate about making a difference, putting yourself in the other person's place, and solving problems quickly and effectively. Your place is here!

Attend to customers who have telephone products, who contact to request information, offers, discounts, or cancellation of their products.

The young person will provide service in a cordial and objective manner, perform actions on the customer's line to identify and resolve customer dissatisfaction, solving doubts and reversing cancellations.

• Training can be in two modalities: Home Office - necessary computer or notebook with internet access; or in-person at Atento do Cabula;

Come join our team!

• Provide cordial and empathetic service;
• Register applications via system;
• Ensure good service through effective communication, always prioritizing customer satisfaction;
• Identify customer needs for adequate and resolvable service, according to established procedures;
• Analyze various situations presented by the customer, bringing the best solution with substantiated arguments;
• Be between 18 and 22 years old;
• Have a voter's title;
• Have a Military Certificate/Reservist (exclusive to males);
• Have a high school diploma or higher education (school transcript, certificate of completion);
• Have a complete high school diploma (it will be a differential to have a higher education degree in areas like Marketing, Commercial Management, Foreign Trade);
• Have courses focused on sales, negotiation, argumentation, oratory, survey, public service, telemarketing techniques, Word, Excel, typing, and Office package;
• Have good verbal fluency and persuasion power;
• Have negotiation and argumentation skills;
• Be proactive;
• Focus on the customer;
• Have assertive communication;
• Be resilient;
• Have time management skills;
• Have skills in handling integrated service systems;
• Have experience with sales or customer retention (it will be a differential, but the opportunity extends to candidates looking for their first job);
• Have basic computer knowledge and typing skills;
• Be available to perform training at Home Office (with a computer or notebook, internet access, and a headset with a microphone);
• Be available to participate in in-person training at Atento Cabula;
• Be available to work in-person at Atento Cabula;

Working Hours

Work Schedule

150 hours/month | 5x2 schedule with weekends off.

• Meal voucher and/or food voucher;
• Daycare assistance/Child assistance with disabilities;
• Dental assistance;
• Medical assistance;
• Product discounts;
• Discounts on gyms/sports practices;
• Partnerships with educational discounts on courses;
• Funeral assistance;
• Career plan;

Work Location: R. Silveira Martins, 1036 - Cabula, Salvador - BA, 41.180-675, Brazil.

• Step 2: AI screening;
• Step 4: Unified Atento evaluation;
• Step 5: Interview with the hiring manager;

Here at Grupo Atento, we believe that the best customer experience starts with respect and care for people. This applies to everyone who is part of our company! If you're looking for your first opportunity or already have incredible professional experience, our invitation is the same: come grow with us!

We're leaders in Business Transformation Outsourcing (BTO), combining advanced technology with a human touch to revolutionize customer experience (CX) between brands and consumers globally. We're in 17 countries, with over 95 relationship centers and 110,000 jobs. We serve more than 400 clients, many of which are global giants in technology, telecom, finance, health, retail, and more.

Our goal is to combine technology and humanization to create real connections and unforgettable experiences between brands and consumers. With each interaction, we want to make a difference - enriching lives and generating value for our clients' businesses.

Our culture is called One Atento

One Atento is how we do things here - with purpose, unity, and a focus on the future. We have six values that guide us every day: strategic partners, we care for our people, we win as a team, agile and simple, open-minded, and results-driven.

We're open-armed to welcome you!

Come with us to transform the future of service with empathy, technology, innovation, and purpose. All our vacancies are open to people with disabilities and beneficiaries of social security. We believe in a diverse, welcoming, and full-of-possibilities work environment!

Also, check out our other career portals:

Atento PAP - for those who want to work as external salespeople/supervisors (door-to-door);

Interfile - with vacancies focused on backoffice solutions and process management;

Portal PcD - with exclusive vacancies for people with disabilities.

Tip: keep your data updated and complete, and try to finish one process before starting another, okay?