Postes à Porto Alegre, United States

Fully Remote | Flexible Hours | High-Growth SaaS | AI-Powered Platform

We’re hiring a Senior Customer Success Manager to lead enterprise relationships at the intersection of AI, content strategy, and business impact. You’ll be the strategic partner guiding clients through implementation, adoption, and long-term value realization of our AI content solutions.

This role is ideal for someone who’s equal parts consultant, operator, and strategist—ready to scale engagement, refine execution, and champion measurable results.

• Strategic Partnership: Work closely with growth marketing and content leads to align AI-driven programs with business goals

• Project Leadership: Own timelines and proactively remove blockers to ensure seamless deployment and on-time delivery

• Workflow Optimization: Collaborate with technical teams to tailor scalable, high-impact AI workflows

• Performance Management: Monitor metrics like organic traffic, CTR, and revenue influence; adjust strategy to optimize outcomes

• Client Enablement: Train teams to use AI tools efficiently and independently, minimizing friction

• Solution Delivery: Streamline implementation cycles for faster time-to-value

• Knowledge Building: Develop playbooks and frameworks based on successful customer rollouts

• Voice of the Customer: Share feedback with Product and Engineering to influence roadmap and enhancements

• 5+ years in customer success, implementation, or solutions consulting roles

• 3+ years of experience working with enterprise clients in a multi-stakeholder environment

• Proven success driving adoption of SaaS or AI-powered platforms

• Exceptional communication and relationship-building skills

• Data-driven mindset; SQL or Python exposure is a plus

• Self-starter who thrives in high-growth, fast-paced settings

• 100% remote, flexible schedule

• Culture of experimentation, iteration, and innovation

• High-impact role within a rapidly scaling company

• Work alongside humble, mission-driven teammates