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Customer Service Representative (Portuguese)
Bingx
Customer Service Representative (Portuguese)
Job summary
A leading crypto exchange is looking for a customer support representative to assist users via live chat and email. The ideal candidate has experience in online customer support and proficiency in Portuguese and English. Responsibilities include handling customer inquiries, assisting with KYC verification, and adapting to shift schedules. This is a full-time remote position, requiring flexibility to work weekends and night shifts.
Qualifications
- Experience in online customer support roles.
- Ability to master derivatives trading terminology quickly.
- Strong communication skills in both Portuguese and English.
Responsibilities
- Handle customer inquiries via live chat, email, and other channels.
- Assist customers with KYC verification and account security.
- Document and escalate customer issues effectively.
- Stay updated on futures trading rules and communicate updates.
- Adapt to shift schedules and work weekends, including night shifts.
Skills
About BingX
- A leading crypto exchange since 2018
- With 20 million registered users worldwide
- Official crypto exchange partner of Chelsea FC
- User-First, reliable, innovative, and diversified
- List over 1,000 spot trading pairs
- Offer over 300 futures trading pairs
- Integrate with over 80 public chain ecosystems
- Rank top on CoinMarketCap and CoinGecko
- TradingView's Best Crypto Exchange for 2021, 2022 & 2023
- A gateway for the next billion crypto users
Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.
BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.
Our current vacancy | Full-time | Long-term | REMOTE
- Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
- Assist customers with KYC verification, account security setup, and dispute resolution.
- Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
- Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
- Adapt to shift schedules (if required) to ensure coverage during target market hours.
- Willing to work weekends and irregular hours which will include night shifts.
- Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
- Fast learner, able to master derivatives trading terminology quickly.
- Patient, resilient, and skilled in de‑escalating high‑tension situations.
- Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
- Proficiency in Portuguese and English is essential.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.