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What this job involves: The Compliance Manager; Business Process Manager is a pivotal role responsible for documenting and improving key business processes used to deliver MTS services. This position leads a team of support personnel that assists the operations team while playing a significant role in the invoicing process and designing optimal service delivery workflows. You will interact and influence all facets of the MTS business, driving process improvement, team leadership, process compliance, vendor management, and operational support to ensure seamless service delivery and contribute directly to JLL's operational excellence and client satisfaction objectives.

What your day-to-day will look like:

• Lead and manage the operations coordinators team supporting MTS operations, allocating duties to ensure flexible and scalable support organization
• Process weekly/biweekly timecard data for mobile engineers and manage MTS US SharePoint site administration
• Coordinate work order preparation for monthly invoicing cycles, reviewing for cost accuracy and resolving exceptions with finance, operations, and MTS clients
• Design and document end-to-end scalable business processes and workflows, prioritizing improvements and managing implementation projects with MTS stakeholders
• Manage vendor relationships including Home Depot, Grainger, and JLL MarketPlace, leveraging MTS purchasing volume for preferred terms and rebates
• Provide direction and management of MTS auditors, delivering regular monthly reports and special audit projects
• Support employee resources including tool kit orders, uniform orders, fleet insurance, registration support, and PCard transaction reviews

• Bachelor's degree in Business Administration, Finance, or related field
• 5+ years of relevant operations/business experience with demonstrated leadership capabilities
• Experience conducting business needs analysis sessions, workflow assessments, and creating business and functional requirements documents
• Prior experience in invoicing and finance with strong proficiency in MS Excel for data analysis using formulas
• Experience in external customer/client facing environment with proven ability to manage complex stakeholder relationships
• Proficiency with project management software, Visio, PowerPoint, and MS Word
• Demonstrated ability to understand complex technical environments and adapt to fast-paced, continually changing business environments

• Experience working with Corrigo/CMMS systems
• Prior experience or knowledge of use case development and process mapping
• Knowledge of analysis techniques and tools including business and system process documentation
• Strategic analytical skills with ability to implement and deliver on strategic initiatives
• Experience negotiating complex risk scenarios and influencing organizational change
• Proven track record of working across departments to solve client issues and drive continuous improvement

Location: Remote

Work Shift: Standard business hours with flexibility to adapt when required to support national operations and key deadlines

Estimated compensation for this position: 100,000.00 – 150,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: Remote – Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

Pursuant to various privacy and equal employment laws, JLL provides information about privacy notices and accommodation options. For more information, please refer to JLL’s Candidate Privacy Statement and Equal Employment Opportunity policy on the career site.

Pursuant to applicable laws, JLL will consider qualified applicants with criminal histories in a manner consistent with state and local requirements. For accommodation requests, please contact the recruiting team.

Accepting applications on an ongoing basis until candidate identified.