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Customer Success Manager
Job summary
A fast-growing SaaS startup in São Paulo is seeking a Customer Success Manager to manage client onboarding and drive engagement. The role requires 2-4 years of experience in a similar position and must have hands-on experience with Salesforce. Excellent communication skills and a can-do attitude are essential. The company offers a competitive compensation package, remote work flexibility, and opportunities for professional development. Join a dynamic team to help clients maximize their success.
Benefits
Qualifications
- 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
- Experience in identifying upsell / cross-sell opportunities and working closely with Sales.
- Fluent in English; additional languages are a plus.
Responsibilities
- Serve as the primary point of contact for assigned customers.
- Lead discovery meetings with key users and stakeholders.
- Analyze customer usage data to proactively address risks.
Skills
Education
Tools
TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
- Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
- Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
- Build strong relationships with key stakeholders to drive engagement and long-term success.
- Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
- Analyze customer usage data to proactively address risks and drive retention strategies.
- Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
- 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
- Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
- Experience in identifying upsell / cross-sell opportunities and working closely with Sales.
- Hands‑on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
- A can‑do approach with strong problem‑solving skills and the ability to work under pressure.
- Fluent in English; additional languages are a plus.
- Ability to work remotely across EST / PST time zones.
- Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience.
- Work with a dynamic and innovative team in a fast‑growing SaaS startup
- Collaborate with industry‑leading clients and gain exposure to cutting‑edge technologies
- Enjoy the flexibility of remote work and a healthy work‑life balance
- Competitive compensation package and opportunities for professional growth and development
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.