Virtual Assistant

Chosan; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global property management company is hiring two full-time Virtual Assistants based in Brazil. This fast-paced role involves communicating with guests across various properties and ensuring excellent customer service. The ideal candidate is fluent in English, tech-savvy, and passionate about delivering high-quality support. Responsibilities include responding to inquiries, resolving complaints, and coordinating with operations teams. Enjoy competitive pay and opportunities for career growth while working remotely.

Serviços

100% remote work

Full-time consistent hours (40 hours/week)

Competitive hourly rate in USD

Supportive international team

Career growth opportunities

Qualificações

• Fluent in English with excellent grammar and communication tone.
• Strong typing skills necessary for efficient communication.
• Demonstrated ability to multitask under pressure.

Responsabilidades

• Craft clear and professional English responses to messages.
• Maintain prompt response times to all queries.
• Deescalate and resolve guest complaints effectively.
• Coordinate with cleaning and operations teams.
• Document all customer interactions for follow-up.
• Collaborate with team members for seamless operations.

Conhecimentos

Fluent in English

Strong typing skills (80+ WPM)

Problem-solving skills

Attention to detail

Conflict resolution skills

Descrição da oferta de emprego

We're looking for two full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast‑paced, service‑driven role where you'll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence. If you're fluent in English, tech‑savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.

Key Responsibilities

• Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.
• Maintain a 5–10 minute response time to all messages during your shift.
• Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.
• Coordinate with cleaning, maintenance, and operations teams to fulfill requests.
• Update and monitor internal systems, CRMs, and property dashboards.
• Document all customer interactions accurately for team follow‑up and quality control.
• Collaborate with team members to ensure seamless daily operations.

Requirements

• Fluent in English (spoken and written) – excellent grammar and communication tone.
• Strong typing skills (80+ WPM) and confidence navigating multiple platforms.
• High attention to detail, accountability, and ability to multitask under pressure.
• Strong problem‑solving and conflict resolution skills.
• Must have a reliable laptop / computer and high‑speed WiFi.
• Previous experience with Airbnb, property management, or hospitality support is a plus but not required.
• Professional, positive, and culturally aligned with a high standard of service.

Why Join Us

• Work 100% remotely from anywhere in Brazil.
• Full‑time, consistent hours (40 hours / week).
• Competitive hourly rate in USD.
• Supportive, fast‑growing international team.
• Career growth opportunities for high‑performing team members.

If you're ready to join a professional, global team that values reliability, communication, and excellence — we'd love to meet you.