Virtual Assistant

Chosan; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global property management firm is looking for full-time Virtual Assistants based in Brazil. This role requires fluency in English, strong typing skills, and a tech-savvy approach to customer service. You will handle guest inquiries, maintain fast response times, and collaborate with various teams to ensure high-quality service. With supportive career growth opportunities and a competitive hourly rate in USD, this is an excellent chance to join a dynamic international team.

Serviços

Work 100% remotely from anywhere in Brazil

Career growth opportunities

Competitive hourly rate in USD

Qualificações

• Fluent in English with excellent grammar and communication tone.
• Reliable laptop/computer and high-speed WiFi required.
• Previous experience with Airbnb or hospitality support is a plus.

Responsabilidades

• Craft empathetic responses to guest inquiries across platforms.
• Maintain response time of 5–10 minutes during shifts.
• Resolve guest complaints professionally and empathetically.
• Collaborate with teams to fulfill requests efficiently.
• Document customer interactions accurately for follow-up.

Conhecimentos

Fluent in English (spoken and written)

Strong typing skills (80+ WPM)

Attention to detail

Problem-solving skills

Conflict resolution skills

Tech-savvy

Descrição da oferta de emprego

We're looking for two full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast‑paced, service‑driven role where you'll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence. If you're fluent in English, tech‑savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.

Key Responsibilities

• Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.
• Maintain a 5–10 minute response time to all messages during your shift.
• Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.
• Coordinate with cleaning, maintenance, and operations teams to fulfill requests.
• Update and monitor internal systems, CRMs, and property dashboards.
• Document all customer interactions accurately for team follow‑up and quality control.
• Collaborate with team members to ensure seamless daily operations.

Requirements

• Fluent in English (spoken and written) – excellent grammar and communication tone.
• Strong typing skills (80+ WPM) and confidence navigating multiple platforms.
• High attention to detail, accountability, and ability to multitask under pressure.
• Strong problem‑solving and conflict resolution skills.
• Must have a reliable laptop / computer and high‑speed WiFi.
• Previous experience with Airbnb, property management, or hospitality support is a plus but not required.
• Professional, positive, and culturally aligned with a high standard of service.

Why Join Us

• Work 100% remotely from anywhere in Brazil.
• Full‑time, consistent hours (40 hours / week).
• Competitive hourly rate in USD.
• Supportive, fast‑growing international team.
• Career growth opportunities for high‑performing team members.

If you're ready to join a professional, global team that values reliability, communication, and excellence — we'd love to meet you.