VIP Account Manager

Futuras Apostas; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading iGaming company in São Paulo is seeking a VIP Account Manager to design relationship strategies for high-value clients. The role includes managing VIP portfolios, analyzing player behavior, and liaising with marketing teams for tailored offers. Candidates should have extensive account management experience, preferably in the iGaming industry, and be fluent in English and Portuguese. This position operates in a hybrid work model, combining remote and in-office work for optimal team collaboration.

Serviços

Health Plan with national coverage

Gym memberships

Food vouchers

Premium office snacks

Extra paid days off

Qualificações

• 24 years experience in account management, ideally in online casino or iGaming.
• Willingness to work rotating shifts and weekends.
• Experience managing large player portfolios.

Responsabilidades

• Design relationship strategy for VIP clients.
• Manage High Roller clients with close monitoring.
• Analyze gameplay to prioritize actions.

Conhecimentos

Account management experience

Relationship building

Negotiation skills

Conflict resolution

Data analysis

Ferramentas

Zendesk

Salesforce

Intercom

Descrição da oferta de emprego

We believe that curiosity drives innovation, so let’s satisfy your curiosity and introduce ourselves.

We’re Futuras Apostas, the company behind Brazino777 Brazil. It’s an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players.

As one of the leading online casinos in Brazil, we strive to deliver nothing but the best for our customers, focusing on a safe, secure, and enjoyable experience. To achieve that, we use cutting‑edge technologies and partner with the industry's top game providers.

Our player‑first approach means we aim to provide the best possible service to our loyal community, and you might be just the person we need to support us in that endeavor. Does that sound interesting? Then you might be curious about how you fit into the picture.

Our team in the sun‑soaked São Paulo office is currently looking for an ambitious VIP Account Manager to join the team full‑time.

Here are a few reasons for you to join us:

To help you take care of your physical and mental health:

• Health Plan with national coverage
• Gym memberships through TotalPass

To assist you on the day‑to‑day:

• Food vouchers to be used for groceries or restaurants
• An extensive range of premium snacks in the office, completely free

For your Work-Life balance:

• 2 extra days off to be used per year

• We operate on a hybrid work model, allowing for a balance of remote work and in‑office collaboration based on team and project needs

As a VIP Account Manager at our company, we expect you to be responsible for the following:

Design the relationship strategy for the clients classified as VIP

Directly manage the top High Roller clients with close monitoring

Analyze gameplay history, frequency, and behavior to prioritize actions

Define cadence and action plans for the junior VIP Managers

• Validate bonuses, campaigns, and tailored offers with the Marketing team
• Lead strategic meetings with the Head of VIP and CRM to align goals and opportunities

Required skills:

• 24 years in account management in tech and digital sectors. Experience in the online casino or iGaming industry is considered a strong plus
• Willingness to work rotating shifts and the occasional weekend to support key VIP moments
• Experience handling large monthly player portfolios with significant net revenue contributions
• Excellent relationship‑building, negotiation, and conflict resolution skills

Strong understanding of VIP psychology and retention tactics

• Reliable in logging and updating client interactions and engagement status in CRM systems. (e.g. Zendesk, Intercom, Backoffice tools)
• Comfortable using basic CRM and reporting tools (e.g. Fast Track, Optimove, Salesforce, internal dashboards)

Comfortable with high levels of personalization and discretion

• Data‑savvy: able to analyze player data and identify revenue opportunities
• Available for high‑touch engagement including off‑hours support and VIP events

Fluent in English and Portuguese. Spanish is a plus but not required

For our part, we are ready to provide you with our complete and comprehensive support to cope with this list of tasks successfully. Our Operations Department is waiting for you to become an indispensable part of it!