Tutor Operations Specialist (Work From Home)

Varsity Tutors; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading online tutoring company is seeking a full-time Remote Support Specialist based in Brazil. The role requires B2 English proficiency and experience with data entry. Responsibilities include supporting tutor onboarding, managing course registrations, and ensuring compliance with educational requirements. This position offers a competitive hourly rate and a collaborative work environment. Join us in transforming how the world learns!

Serviços

Competitive Hourly Rate

Fully Remote Position

Collaborative work environment

Qualificações

• Comfortable performing all job responsibilities on a laptop or computer.
• Highly adaptable to change and thrives in a fast-paced environment.
• Self-starter with exceptional attention to detail.

Responsabilidades

• Support Tutor Applicants and Tutor Onboarding
• Conduct data entry, registration, and enrollment activities
• Manage course participants, cancellations, and credits

Conhecimentos

Level B2 English proficiency

Experience with data entry and fulfillment processes

Experience with Google documents

Strong analytical and problem-solving skills

Excellent time management and organizational skills

Formação académica

Bachelor's degree or equivalent professional experience

Descrição da oferta de emprego

Responsibilities

• May include some or all of the following tasks;
• Support Tutor Applicants and Tutor Onboarding
• Update our Digital Inventory of Institutional Sessions and Courses
• Conduct data entry, registration, and enrollment activities for school district accounts
• Add new courses to digital inventory and providing ongoing maintenance of this inventory
• Set up sessions in catalog based on client (school system or parent) or course requirements following checklists and documented processes
• Assign Tutors to Tutoring Sessions
• Match students with experts for one-on-one instruction and classes, following document processes and checklists
• Support Institutional and Course Schedule Changes
• Partner with parents to identify and assess student's needs to implement the appropriate tutoring support
• Audit tutoring sessions to determine compliance with individual school requirements
• Manage course participants, cancellations, and credits
• Schedule meeting links for courses when necessary
• Other work as directed

Qualifications

• Level B2 English proficiency
• Experience with data entry and fulfillment processes (catalog or account updates, inventory management, scheduling)
• Experience with Google documents
• Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree
• Strong analytical and problem‑solving skills
• Comfortable performing all job responsibilities on a laptop or computer
• Able to perform basic technical troubleshooting with work equipment
• Highly adaptable to change and thrives in a fast‑paced environment
• Self‑starter with exceptional attention to detail
• Excellent time management and organizational skills

Ability to work independently.

• Ability to multitask in a dynamic environment where priorities change quickly.
• Willingness and ability to quickly learn business practices, policies and procedures.
• Ability to work full‑time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed).

Operating day is from 8 : 00am - 8 : 00pm CDT.

High‑speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi‑Fi, Satellite or Cellular Hotspot or Cellular Internet

A quiet work environment that promotes focus

Location

Fully Remote - Based in Brazil

About Nerdy

• Varsity Tutors Leadership Principles
• Relentless Focus on Customers
• Comfort with Ambiguity
• Ownership
• Simplify
• Intellectual Curiosity
• Build Teams
• Think Big
• Insist on High Standards
• Bias for Action
• Build Trust
• Go Deep
• Have Conviction
• Deliver Results
• Are Right, a Lot

Benefits

• Competitive Hourly Rate ($12 / hr USD)
• Full‑Time Position (40 hours per week)
• Fully Remote Position
• A once‑in‑a‑lifetime opportunity to help transform how the world learns!
• A fun, collaborative, and team‑oriented work environment with plenty of training and a feedback‑rich culture

Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.