Travel Customer Service

Kim Luxe Travel; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading travel agency is seeking a Travel Customer Service professional to provide outstanding support before, during, and after client trips. This role focuses on communication, managing bookings, and ensuring a smooth travel experience. The ideal candidate is customer-focused, organized, and tech-savvy, with opportunities for career growth and access to travel benefits. Join a supportive team culture in a fully remote position with flexible working hours.

Serviços

Fully remote position with flexible hours

Training and ongoing support

Career growth opportunities

Access to travel benefits

Collaborative team culture

Qualificações

• Customer service experience in travel, tourism, or hospitality is appreciated.
• Well-organized and reliable with multitasking abilities.
• Ability to adapt quickly to new systems and tools.

Responsabilidades

• Communicate with clients via email, phone, and messaging for assistance.
• Manage bookings, itinerary changes, and cancellations.
• Proactively confirm details with clients and address concerns.

Conhecimentos

Strong communication

Customer-first mindset

Tech-savvy

Descrição da oferta de emprego

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‑free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer‑first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well‑organized, reliable, and comfortable handling multiple requests at once
• Tech‑savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture