Technical Support Supervisor

Playtech; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading technology company in São Paulo is seeking a Technical Support Supervisor to manage incidents and solve customer concerns. This role requires strong communication and interpersonal skills, experience with IT Services Management, and the ability to work effectively in a team. Candidates should be adaptable and ready to handle critical situations while ensuring customer satisfaction. The company offers a diverse work environment and opportunities for professional growth.

Serviços

Comprehensive benefits

Opportunities for professional growth

Supportive team environment

Qualificações

• Knowledge and experience in IT Services Management.
• Strong work ethic and responsibility for tasks.
• Ability to communicate effectively in English.

Responsabilidades

• Investigate, troubleshoot, and solve customer concerns.
• Act as local Competence Manager for Tech Support.
• Manage incidents and support requests.

Conhecimentos

Communication skills

Interpersonal skills

IT Services Management (ITIL, Lean IT, DevOps)

Teamwork

Adaptability

Formação académica

Higher education in a related field

Descrição da oferta de emprego

Overview

Company Description

Аbout Playtech
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech\'s overall commitment to responsible business practices.

TECHNICAL SUPPORT TEAM

Technical Support is at the center of everything that happens with Playtech’s software solutions. Our work is constantly evolving as we provide support across the entire range of Playtech products and this brings unique challenges, but also ensures our work stays dynamic and exciting.

Playtech\'s Service Operationsunit is looking for a Technical Support Supervisor with excellent communication, interpersonal and managing skills.

Responsibilities

Your influential mission. You will...

• Investigate, troubleshoot, and solve our customers’ various concerns.
• Act as local “Competence Manager” for the Tech Support function.
• Be ready to expect the unexpected and tackle critical situations.
• Manage incidents and support requests
• Communicate with our licensees and partners in English, mainly via email.
• Work in shifts (including weekends, no night shifts).

Qualifications

Components for success. You...

• Are interested in the field of IT and have knowledge and experience with IT Services Management (ITIL, Lean IT, DevOps)
• Have a strong work ethic and the willingness to take responsibility for your work.
• Enjoy working in a team environment and aren’t afraid to ask for help.
• Possess outstanding communication skills and the ability to work effectively in an English-speaking environment.
• Are ready for routine tasks, but also to adapt to different situations.
• Have management skills.

You\'ll get extra points for...

• Having a higher education and/or experience in a related field.

Additional Information

Thrive in a culture that values...

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.

How to apply?

Please upload your up to date resume in English and add a brief motivation letter covering your goals and your current experience. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").