Technical Support Engineer

Traefik Labs; Teletrabalho; BRL 215.000 - 377.000; Tempo integral

Resumo da oferta

A leading cloud-native solutions provider is seeking a Technical Support Engineer in Vila Velha, Brazil. The ideal candidate will have a strong command of Kubernetes and Traefik, along with a customer-centric mindset. Responsibilities include supporting enterprise clients, collaborating on Open Source projects, and ensuring software quality. This remote position offers a unique opportunity to contribute to a transformative ecosystem with a flexible work schedule, engaging directly with users to solve complex infrastructure issues.

Qualificações

• Deep understanding of Kubernetes and cloud-native ecosystems.
• Fluency in English is essential.
• Ability to work late shifts and on-call weekends in EST time zone.

Responsabilidades

• Support enterprise customers and solve technical issues.
• Collaborate with Open Source team to maintain software quality.
• Act as a technical gatekeeper to ensure product excellence.
• Provide customer advocacy for effective solutions.

Conhecimentos

Kubernetes

Traefik

Docker

Customer-centric mindset

Fluent English

Descrição da oferta de emprego

At Traefik Labs, we don’t just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems. This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API Management, and wants to contribute directly to a massive Open Source ecosystem.

Qualifications

• Kubernetes, Traefik, Docker, deep understanding of Infrastructure
• Excellent English – Fluency is non-negotiable
• Radically customer-centric mindset – Enjoy helping people solve technical blockers
• EST time zone compatibility
• Late Shift / On‑Call model with a 1‑in‑3 weekend rotation

Responsibilities

• Bridge the gap – Support our enterprise customers
• OSS Impact – Analyze issues in our Open Source projects and work with the core Traefik team to maintain top-tier quality for millions of users
• Quality First – Serve as a technical gatekeeper ensuring our software remains top-quality
• Be the Advocate – Customer-centric by nature, obsessed with finding the best possible solution for the user

Why Traefik Labs? 3.4B+ Downloads – Your work supports the world’s most popular cloud-native proxy.

No Politics – We are a lean team where ideas compete on merit.

High Agency – We value "first principles" thinking and proactive problem solvers.

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