Technical Support Engineer

Traefik Labs; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology firm is seeking a Technical Support Engineer to contribute to the Open Source ecosystem. The ideal candidate has a deep understanding of Kubernetes and API Management, combined with excellent English fluency and a customer-centric mindset. Responsibilities include supporting enterprise customers and ensuring the quality of OSS projects. This role offers remote work flexibility and a late shift with a weekend rotation.

Qualificações

• Fluency in English is non-negotiable.
• Deep understanding of Kubernetes and Ingress Controllers.
• Customer-centric mindset committed to helping resolve technical issues.

Responsabilidades

• Support enterprise customers by bridging the gap in technical issues.
• Analyze OSS issues and collaborate with core team for quality.
• Ensure our software quality remains top-tier.

Conhecimentos

Kubernetes

Traefik

Docker

Infrastructure understanding

Fluent English

Descrição da oferta de emprego

At Traefik Labs, we don’t just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems. This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API Management, and wants to contribute directly to a massive Open Source ecosystem.

Qualifications

• Kubernetes, Traefik, Docker, deep understanding of Infrastructure
• Excellent English – Fluency is non-negotiable
• Radically customer-centric mindset – Enjoy helping people solve technical blockers
• EST time zone compatibility
• Late Shift / On‑Call model with a 1‑in‑3 weekend rotation

Responsibilities

• Bridge the gap – Support our enterprise customers
• OSS Impact – Analyze issues in our Open Source projects and work with the core Traefik team to maintain top-tier quality for millions of users
• Quality First – Serve as a technical gatekeeper ensuring our software remains top-quality
• Be the Advocate – Customer-centric by nature, obsessed with finding the best possible solution for the user

Why Traefik Labs? 3.4B+ Downloads – Your work supports the world’s most popular cloud-native proxy.

No Politics – We are a lean team where ideas compete on merit.

High Agency – We value "first principles" thinking and proactive problem solvers.

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